My Dell Experience

I am a Dell customer. I'd like to think that makes me fairly important to you. I realize I'm one of millions but I hope I can still make my voice heard. I recently attempted to purchase an Alienware laptop. After a horrendous experience with a toshiba qosmio that died after 7 weeks of use, I decided that quality is of utmost importance to me and in the past, Dell has never failed me. On top of that, I have often read that Alienware laptops are the Rolls Royce of gaming laptops but they've always been just out of reach to me and my pocket. Last week I called your Sales dept with a view to making a purchase. I discussed my needs with your sales rep and placed an order. Several hours later I realized I had received no order confirmation. The next morning I received forwarded emails addressed to me from someone sharing a similar name as mine in the UK. I called your customer service dept and spent a good 45 minutes explaining that the previous sales rep had incorrectly taken down my email address. A few hours later I realized I had still not received an order confirmation. I called back and rather irately explained my situation to yet another rep. This customer service rep explained that my email address had not been changed in the system and that he would rectify it immediately. I then received my order confirmation email and noticed that I had been charged for a laptop sleeve which I a) didn't order and b) was offered to me as a gift. As you can imagine this irked me even further and I asked to speak with someone higher up. I was transferred to a case specialist at Dell customer care. This chap was extremely friendly and helpful and I felt in pretty good hands. He explained that the cost of the sleeve would be refunded and I would receive a $100 refund for the inconvenience. I then asked when I would receive my laptop and he said December 12th. This quite honestly blew my mind. The first sales rep I dealt with told me I would receive my laptop by December 6th at the very latest and I thought this was already too long, especially considering I can have a laptop delivered from Amazon in 2 days (including Alienware). December 12 was unacceptable and this news was all the more frustrating considering past events. Your customer care rep promised that he would check in with me within 24 - 48 hours with an expedited delivery date. It has been 4 days and I've sent 2 emails requesting a status update and I have heard nothing. I am so frustrated and dissatisfied with my dell experience that I am close to canceling my order and never buying another dell product again. It shouldn't be this hard. All told, I've spent about 5 hours trying to buy a laptop from you and I have to wait 3 - 4 weeks until I receive it. You have to realize that in this day and age this is completely unacceptable? Is there anything anyone can do to help me? Yours hopefully SimonSt