My Orders Keep Getting Canceled

Around 6/19/2016 my Wife and I each ordered an Alienware Area 51. My wife had her order canceled about 4 times until finally one of the orders ended up surviving the Dell ordering process and arrived last week.

My order seemed to survive at first, however, it ended up getting canceled by Dell. I spoke with Dell online and was assured on 7/28 that my order was processing along just fine with no issues. However on 8/4 I checked again and was told that my order was canceled. I called Dell sales and placed the order again, only to have it get canceled again the next day on 8/5.

I find it completely unacceptable that I was first of all lied to on 7/28 and second that an order that was placed on 6/19 did not get canceled until 8/4, this kind of a delay is just insane. Then it gets even worse when my new order that was supposed to resolve the issue and was placed over the phone got canceled the very next day for some unknown reason.

I really do not understand what is going on with the whole ordering process and why this keeps happening. I am pretty close to being done with Dell and just building my own PC and start ordering HP workstations and servers for my business. I have ordered countless desktops, laptops, AIOs, workstations, and servers from Dell and had every intention of continuing to do business with Dell however these recent experiences have made me lose my brand loyalty for Dell.

If someone could help steer me in the right direction and help me resolve this issue it would be greatly appreciated. I am willing to spend a decent amount of money on these Alienware Desktops but for some reason I keep getting the run around. I do not want to keep having to call someone to redo my order only to have it keep getting canceled and repeat the process over and over again.

Thanks for your time.