My laptop's service tag is not recognized in Dell support site

Sometimes it takes a few days for Dell to register new service tags with their website. Try again in a couple of days.

The problem there is that almost everything on the site including online support requires the service tag BEFORE you can do anything

Its a bit like telling someone to email their ISP because their internet isn't working or to call their phone provider to find out why their phone line isn't working lol

Thank you for your message. I will be glad to assist you with this.

Was the system purchased directly from Dell or from a retailer?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.         

How to locate the service tag

Thank you for your message. I will be glad to investigate this & assist you further.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

How to find the service tag

I'm having the same problem.

The Dell support page says my service tag and my Express Service tag does not exist.

This happens when I'm logged into my Dell Account.

The utility that is automatically supposed to automatically detect the service tag does not work either.

Every time I switch to a different Dell support page, I;m logged out of my account and need to log back in..

Thank you for your message. Was the system purchased directly from Dell or from a retailer?

What is the system model in question here?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag/ express service code, registered name & email address.

How to find the service tag

We haven’t heard from you since the previous response. Feel free to reach out for any assistance, we will be glad to assist you.

I have the same issue I only wanted to know what active pen I can purchase for my new 2in1, but they cannot help me without the service tag.