Need Help with bad Hard Drive, Active warranty, but refused support in US and DE

Hi,

I have a laptop that in a matter of 3 months had the hard drive go bad.  I got help from a tech Rajesh who was amazingly helpful.  I bought my laptop in the US as I am an American but I moved to Germany.  I am having the same issue with my laptop 3 months later again and both the US support team refused to give assistance as they say I live in Germany.  And the Germany support team refused because my laptop was purchased in the US.

I want to know how to get this resolved.  I am very frustrated and find this to be very unprofessional.

Sarah