1 Rookie

 • 

4 Posts

2136

October 7th, 2021 09:00

Problem with warranty - need immediate assistance

Hello, I purchased a Dell Inspiron laptop in October of last year. (It should still be under warranty for at least a week or two) Recently, the laptop has devoloped a few issues and I would like to send it in to be repaired before the warranty ends. 

In the past year I had issues with my laptop. I had to call in twice and was twice given refurbished laptops as it would have been a long time to repair. I was given a new service tag at least once.

The problem is my current service tag is not recognized by Dell as it was never properly transferred for whatever reason. I have spent over 3 hours on the phone the last several days without any luck in resolving this issue. The service tag I have now is not recognized by the Dell website and one of the older ones is recognized but comes up with "Issue with Warranty". I assume it's because it was never properly transferred. The models of the laptops I received are also slightly different so that could be an issue.

I would greatly appreciate if a Dell representative could help me resolve this so I can have my laptop repaired before the warranty lapses - This has been a very frustating experiece. Thank you.

1 Rookie

 • 

4 Posts

November 18th, 2021 13:00

Hi, the issue has been resolved and I have received a replacement laptop due to a parts backlog. Thank you for all your help in resolving this!

Moderator

 • 

27.8K Posts

 • 

610 Points

November 18th, 2021 13:00

Thank you for your confirmation. I hope you are happy with the support you have received from Dell? Feel free to share your feedback and experience here, to help us serve you better.

No Events found!

Top