Hi Dell,

I am not a US citizen but I am interested to the New Alieanware Area-51 offered in US. I have send several emails to US customer service but they didn't reply. Perhaps due to multiple hurricanes, or simply I'm not a local citizen. But anyway, here is my situation, hopes people here can give me some replies.

First of all, I want to know more about how the international warranty works. I read the FAQ here but it seems there is no article regarding the Premium support. I visited Dell Hong Kong website but unfortunately they did not offer customised specification fro Area-51 just like Dell US Store. So, if I choose Premium support/support plus, would I still need to return the whole desktop back to US when there's something wrong? Will I get any technical supports directly from Dell Hong Kong on both hardware and software issues?

I am currently live in Hong Kong but I have friends living in US. So I want to order Area-51 here and ask Dell to deliver to the address in US, and my friend will ship the desktop to me later. My guess, there is no shipping problem.