Unsolved
3 Posts
0
436
May 6th, 2023 02:00
RMA - Service Status "Assigning"
Hi, I've created a RMA on 4/7/23 and laptop returned/delivered on 4/10/23 and now my service request shows as Items Delivered", but service status has been stuck on "Assigning" since returned with no movement to the final step "Return processed. Refund sent". Please advise what actions are required to get this resolved.
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jrvtecaccord
3 Posts
0
May 11th, 2023 20:00
Another week, still no movement. Not sure why the refund/cancellation process is so time consuming and support cannot provide more info other than the standard script of 10-15 days when it's obviously pass 15 days.
This is the last time I will make a purchase directly from Dell, I have no issues with their products, but I will now purchase through an authorized dealer.
jrvtecaccord
3 Posts
0
May 16th, 2023 20:00
Finally received my refund after 25 business days once item received. It seems once your ticket is forward to finance it gets resolved. I don't see why the customer service team that answers the phone cannot see the issue and forward to the correct team.