Refunds during Covid19 pandemic Lockdowns

I am new to the Dell community. Thanks for clapping!

Listen, I understand from some other Dell customers that Dell does NOT care if a region of Canada or province is on lockdown due to Covid19. By now all of us seem to understand our responsibilities while the pandemic is going on. It seems that Dell won't budge on returning a product ie. NEST Thermostat that was purchased on 29 December 2020 because the 30 day return period has expired. 

Our thermostat is useless to us because our home has electric heat and this thermostat isn't compatible and won't work on my home. I have tried the customer service telephone line and I just get a run around. Continuously. 

So I can't return it to the store because of lockdowns. Dell won't accept a return now. This is very upsetting. Doesn't Dell care about the current situation with Covid???