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1 Message
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14887
July 13th, 2018 09:00
Syncreon delivery tracking is shocking!
I have ordered an alienware gaming monitor and I have had confirmation that the item has been shipped. I go to track the item at 5pm as it still has not been delivered even after it saying it would be delivered today and after taking the day off from work to make sure I don't miss it and it seems to have been delayed due to "severe weather conditions". Now I'm not sure if any one that reads this is from the UK but the UK is currently having amazing weather with today being "not too hot" and "not too cold" in other words we have PERFECT weather. I have tried to contact Syncreon to see what the problem is but sadly it's closed even though they continue to deliver until past 6pm! Why is dell using this shockingly bad company to deliver such expensive equipment? Is there anyone on here that can tell me where my screen is and when I will get it?
Thanks.
Anhunedd
1 Message
1
July 13th, 2018 11:00
Same monitor (I think!). Same issue. Been waiting all day, no sign of it. Wasted day. My tracking just says it shipped from Lutterworth (about 2 hours drive from me) last night and that's it. No indication when it will show up. No customer service open to try and find out.
Jonks44
1 Message
0
July 19th, 2018 03:00
Has yours arrived?
Same monitor same nonsense excuses. I have now had my delivery delay 3 days on the trot. That's 3 days off work for nothing.
Initially they said it was a label error. Absolute nonsense. This is what comes of outsourcing your supply chain.
Dell-SreejithR
6 Operator
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3.4K Posts
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July 19th, 2018 10:00
Thank you for your message. I apologize for the inconvenience you had to go through surrounding your order. Reply to the private direct messages from the DELL-Cares agents.
(edited)