Tech Support

I am an individual home user and my Dell desktop PC failed.  I contacted the support people, who were most helpful, and an engineer called at my home to replace the motherboard.  From beginning to end the service was excellent.

I had communicated with the Dell service centre by email & telephone, and always spoke or emailed to the same person, and when he called me, it was from an international number.

Shortly after our final contact, I received another phone call, from an 'unavailable' number, the man, most likely of Asian origin, claimed to be from Dell and started the old scam conversation - I probably had downloaded infected software etc. I think he wanted to connect to my PC so I rang off, and have had no further calls since. I have 'deep scanned' my PC and it is clean.  I should mention that I am a retired IT professional and have, in the past,  dealt with similar scams from persons claiming to be (for example) from Microsoft.

The reason I report this is that I feel there is a possibility that either Dell service emails or call data is being intercepted or passed on to a third party.