Terrible Call Centre Service - Great On-Site Tech Service

My experiences with the call centre have all been horrendous so far, it seems every time I call with an issue (there have been way too many of them) the original call/request gets "cancelled" in the system somehow, they can see that it was made, but something went wrong, or there was a "glitch" and it was cancelled. This happened with my Dell Finance request and my tech support service request and so nothing happens until I call to ask about the status and then they have to start from square one. There have been so many other problems but no one is going to read that long of a post. All I can say is they need a complete overhaul, extremely poorly managed.

Service Tech today was amazing!! Her name was Ellie, I don't think she even had to work on my computer since they are not supposed to go to customer homes only businesses during Covid-19 crisis, but of course the call centre scheduled a home visit with me anyway. So she worked outside on my tiny table on my little front porch in the awful heat. She was super friendly, stayed and fixed it and so far the issue seems to be fixed! Thank you Ellie!!