Visa Prepaid Promo Card - Not Received

Dell, I am having the same problem as many, I would like assistance in resolving this issue as I have waited well over the 30 days since the claim was verified and approved.  I have not seen any email from this company.

I had reached out to Henryetta after our conversation. I've received a confirmation that you were able to access the link that was sent to you on November 18.
DELL-Cares