Want a refund with compensation

This is my second post. I don't know when I got private message so first got deleted or removed by Dell. I have already mentioned my all losses and Company. Dell is ready to Return my refund but I want compensation. What I have lost by Dell. But Dell Executive Services is denying for compensation. Please call me if you have any need to talk instead of private message.

What I faced by Dell
I have purchased Dell laptop on 26 Feb 2019 from Paytm Mall Because i have heard the Positive reviews about Dell Product. So when this laptop Delivered to me and i had Started it so i Got very disappointed by Dell Services Because the System was running very slowly with hanging issues While i have not installed Any single software. So i Communicated With executive he completed the Trouble shoot but he could not find the exact software issue he said Your system is working properly. But i was not satisfied with him so i Communicated with PAYTM Mall They said if you have any issue First of all Communicate With your brand otherwise have any issue in product so you'll have to arrange a job sheet but i couldn't Provide any job sheet number Because i'm living in a village so couldn't took my System to service center. 

I asked for help
I wrote many times to Dell but they could not assist me, as per Paytm Mall guidelines if they provide me a mail regarding my satisfaction and trouble then Paytm Mall can have initiated my refund while Paytm Mall was already ready but Dell couldn't. 

Useless employees of Dell
Now when i Communicated with Dell Executive he didn't get any interest in my issue because my warranty date has been over. 

How much i used the device
I have never used my laptop more than 10 days in one year because i really disappointed so now when i was checking my orders in Paytm Mall history so i got customer reviews about my laptop i got quite shocked that why i couldn't read it and why i purchased this laptop.

How much time i wasted to communicate with Dell
If I would talk how much time I wasted to communicate with Dell and PayTM on over Social Media accounts, different modes on chatting and on phone call so i would say one thing Only that Dell Executive never understand your issue they just make Copy paste nothing more.

Finally i got platform through which I got Response by Dell
One day when i was searching for Refund on google i got a platform through which I raised issue on 10 September 2020 as usual I didn't make any attention but next day I got Response by dell and executive was from Headquarter of Dell from Bangalore. He said he can give me 20,000 but I asked for full refund and compensation of 50,000-80,000 as mentioned above.

Dell denied for compensation
He clearly defined to give more amount and compensation so I warned him that I'll take action against Dell to sell a faulty device to Customer and wasting so much time to understand the issue. Now he said he can give 28,135 only but I denied. So he started to call me again and again and warning me that if you'll raise the issues so you'll get long process and you have option to get your refund on your single word : YES.

Why I accept this offer of refund
So I was afraid and I accept his offer of 28,135 because I was very irritated and stressed to communicate with mad executive of Dell who knows only copy and paste.

What I Lost by Dell
Lots of Frustration and distress I got and i Lose my job 20,000 per month, Due to this laptop i couldn't survive my life normally, financial issue, i lost my 20 Clients through which i was Earning 20,000 per month so if i would Calculate my losses so definitely it'll be very big amount so Dell know what he did wrong with me so Dell should help me with compensation.

What I want by Dell
I want my Full refund and compensation of 50,000-80,000 otherwise I'll go for action if Dell will accept it so I can withdraw this thought.

I'll continually posted on social media till I'll not get any proper response by Dell India.

Please read my Twitter where I have shared entire conversation with Dell India and it's irresponsible employee who know just copy paste.

You'll get one Laptop or charge+, No Assistance • No Satisfaction • No Support • No understanding.

Hi,

We see that our escalations team has reached out to you and has emailed you. They will be the best point of contact so please reply to their email in case you have any query. 

I didn't get any mail yet I got only refund related mail.

I didn't get mail about compensation yet and waiting so long

We got a confirmation stating on 11th our escalations team has emailed you. Please check and revert to them. 

This response I got by previous executive who gave my refund and this response I got actually because raised issue by third party platform "Resolver" this was the only platform through which you could get my refund.

And I wrote same issue to your CEO of Dell but not got any response. I personally contacted Sridhar he warned me that if you'll take these actions against Dell so you'll go in bad situation as well as your friends and family members also.

I don't know you provide compensation for the losses and harassed by your support to your customers who had faith in your product that's why purchased.

And I don't know why your employee name Sridhar G wrote me and may be as friend he tried to understand me by I got that as warning as Dell Customer.

If still you will say consider previous email you got and do whatever your want so definitely I'll go for action.

Since it's clear you haven't, you may wish to read the Dell India Consumer Terms and Conditions of Sale you agreed to with your purchase of the system.

I have already read everything whatever was important for me

And some case got compensation by Dell

Link 1- https://www.google.com/amp/s/www.thehindu.com/news/cities/Hyderabad/dell-service-centre-ordered-to-pay-5000-compensation/article28112675.ece/amp/

Link 2-https://www.dnaindia.com/business/report-consumer-disputes-redressal-forum-directs-dell-to-pay-cost-of-laptop-and-compensation-to-customer-2242593

Already read out your terms and conditions or your guidelines and your tons of cases against Dell running over multiple plateform.

I have entire data... about to publish

I'll do anything for my compensation