* This Customer Care board does not address Hardware and Software issues. This Customer Care board is only for order, sales, service tag, warranty, or finance issues

* Go here for Hardware issues
* Choose one of the platform categories listed by picture. An example would be if you have a hardware issue with an Inspiron Laptop, click the Laptops picture, then click Inspiron

* Go here for Software and Operating issues
* Choose the applicable board as shown in the picture below