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January 16th, 2013 19:00

Why the delay in my and other 15z touch deliveries?

Just had my delivery date pushed to the 23rd for my 15z touch I had ordered.  Wasn't given a reason why, but the gentleman I spoke with at Dell said that even though the order is still in production that he will be able to reroute it back to Dell (not sure how) once it is complete, and then refund me for the full amount without having to pay some restocking fee.

While I would much rather have my Laptop as soon as possible, I can't wait much longer past the original expected delivery date as the need is time sensitive.

 If I get this laptop by Friday the 17th as originally estimated, I will be able to rescind my request for cancellation.  I expect though that Dell won't be able to ship it out tomorrow and have it overnighted.. it's a tall order. 

BTW, thanks Dell for at least letting me cancel the order once I received the "Delayed" email. 

 

4.4K Posts

January 16th, 2013 22:00

Hi Jareeves,

Sorry that your order has been delayed.

Please private message me your Order number.To private message click on my user name and click start conversation.

I will check on your order and get back to you.

Thank You

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