Yet another Rewards Credit not rewarded

I bought 2 computers from Dell. I purchased them on the Dell Preferred Account so I was promised a 6% back on Dell Rewards.  My Account page shows $183.86 Pending.  But the money won't be made available because when I purchased the computer I had a typo in the email address I signed up with.  Because of that the money promised to me is not being released.

Even though the account is still connected to me: The computers show up on my account page, the order numbers, everything still shows up correctly.  I have multiple emails about changing the address on my Dell account because I was not getting any updated messages sent to me.  The money I was supposed to be awarded even shows up to the penny on my account, so the account is clearly mine, but Dell still won't give me access to the money because of a typo.

No one has been willing to fix the problem and I'm constantly referred to some other department who refers me to some other department and no one seems to be able to direct me to anyone who can correct the problem.

I've called multiple times, emailed over 20 times.  I just keep getting ignored or referred to someone else.  They don't seem to have anyone to actually address the problem. Just another example of the consistently horrible customer service I've received (and so many others by the look of the boards here) from Dell.

All I want is for Dell to keep its promise to me when they put up their promotion to get me to buy one of their computers. No one in the company seems willing to do that.