Re-Imaging can be done by a customer engineer, if you are doing it yourself, you are on a risk. Keep that in mind.
Re-imaging would be more lengthy than changing a password, isn't it.
Which DD OS do you have, if it is DD OS 6.1.x, you have to call support. There is no way at all for password reset. Let us say you have 6.0.x, try to login to DD using another account (admin) and go to bash mode.
Once here, type the following
#passwd sysadmin.
It will prompt a message to choose the new password and remember it.
If you don't have another admin account,
Login with the serial console with Serial - USB cable, go to bash mode and do the same.
We do not recommend customer to log in to BASH and that is the reason, 6.1 onwards no one but support can log in to BASH.
M.Hani
2 Intern
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138 Posts
0
October 12th, 2018 07:00
No i need to do the procedure myself, reset the sysadmin password or reset factory or re-image the DD
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Vakil
1 Rookie
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35 Posts
0
October 15th, 2018 09:00
Re-Imaging can be done by a customer engineer, if you are doing it yourself, you are on a risk. Keep that in mind.
Re-imaging would be more lengthy than changing a password, isn't it.
Which DD OS do you have, if it is DD OS 6.1.x, you have to call support. There is no way at all for password reset. Let us say you have 6.0.x, try to login to DD using another account (admin) and go to bash mode.
Once here, type the following
#passwd sysadmin.
It will prompt a message to choose the new password and remember it.
If you don't have another admin account,
Login with the serial console with Serial - USB cable, go to bash mode and do the same.
We do not recommend customer to log in to BASH and that is the reason, 6.1 onwards no one but support can log in to BASH.
Hope it helps
M.Hani
2 Intern
•
138 Posts
0
October 15th, 2018 10:00
Regret our DD is running 6.1 no chance to login to bash mode.
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M.Hani
2 Intern
•
138 Posts
0
October 16th, 2018 01:00
could you please inform me the procedure to do myself ?
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M.Hani
2 Intern
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138 Posts
0
October 16th, 2018 01:00
regret due to our site administration, remote connection is not possible.
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rugby01
85 Posts
0
October 16th, 2018 08:00
Sorry Mo. You will need to open a support case as this is not a something Dell releases to customers.