As an authorized EMC partner, you should have access to the KB that highlights the steps required to reset the encrypted password.
I see a lot of requests on this discussion forum asking to re-image a Data Domain that is no longer on support with EMC.
Rarely is a factory re-image required, a "filesys destroy" on a healthy system (that is DOUBLE confirmed to NO longer require the data stored on the DDR) is much easier - the full re-image adds little value to a system that can boot cleanly.
If you have lost the password, then the password reset procedure requires site attendance to perform.
It is disruptive to perform, it does take some time but does not impact customer data stored to perform it.
If it was easy to recover a password and you did not need to be physically next to the DDR to do this, it would be dangerous and considered to be massively insecure for customer data security.
As the EMC authorized reseller and maintainer, you should send one of your CE's with the procedure to reset the password.
If you have maintenance with EMC then EMC can assist directly by creating an SR.
pawankumawat
355 Posts
0
June 26th, 2015 08:00
Hi,
Please refer to following article -
https://support.emc.com/kb/181715
Regards,
Pawan
PBalu
1 Rookie
•
18 Posts
0
June 26th, 2015 10:00
Thanks Pawan,
Hever, none of the options mentined in the KB seems to be working for
the customer. what does the USB installation means???
Is there a document which shows how we can reset the DD to factory
setting without having to reinstall the OS again. because we feel that
this would help us restre the passwords to the defaults.
We are the authorized service partners for EMC. So we may be able to
reset but unfortunately there is no step by step procedure written
anywhere.
Regards,
PBalu
1 Rookie
•
18 Posts
0
June 29th, 2015 03:00
Hi,
Since we have are the authorized partner for EMC, The customer might not
have a warranty with EMC. I'm sure that EMC might charge if we have to go
through the support which we cannot afford for this customer. Is there any
other alternative instead of the paid service.
Regards,
Prassi
On Fri, Jun 26, 2015 at 6:52 PM, Steven Cote
jbrooksuk
208 Posts
0
June 29th, 2015 04:00
As an authorized EMC partner, you should have access to the KB that highlights the steps required to reset the encrypted password.
I see a lot of requests on this discussion forum asking to re-image a Data Domain that is no longer on support with EMC.
Rarely is a factory re-image required, a "filesys destroy" on a healthy system (that is DOUBLE confirmed to NO longer require the data stored on the DDR) is much easier - the full re-image adds little value to a system that can boot cleanly.
If it was easy to recover a password and you did not need to be physically next to the DDR to do this, it would be dangerous and considered to be massively insecure for customer data security.
As the EMC authorized reseller and maintainer, you should send one of your CE's with the procedure to reset the password.
If you have maintenance with EMC then EMC can assist directly by creating an SR.
Regards, Jonathan