Have you tried removing and then adding storage first?

I have this same problem and you can not remove the storage

"Enclosure 1 cannot be removed; there are disks in use."

Quite low the activity around this Data Domain Support Forum.

And the internet is also low on Data Domain info.

Well, I guess this is the best way to force seeking official support.

As for my problem, I will like to find some simple way to fix this

instead of having to (try to) reinstall the OS and wipe all settings.

In a few days I guess I'll have to try a reinstall, if I don't find something.

Hey DSU,

Hate to be that person - but did you open up a support ticket? You can do it at support.emc.com, once you're registered.

Thanks,

-Ed

Hello, reinstalling the DDOS will not fix the problem you have.

You have disks in enclosures that still contain DD data, they will still be the same after a DDOS re-install - since that only affects the controller.

The intention of this forum is not to force you into calling into support for help, far from it but 'not' destroying the filesystem and not removing them (logically) before removing/moving them (physically) does exactly what you are seeing for many reasons.

Example: so that things like headswaps can work when you need to do a controller upgrade or replace a faulty controller.

There are multiple steps that really you need the help of DD support for, since it's not always a simple step by step process, you need to understand multiple aspects as you go.

I don't think it's a good idea for me to assume what you're seeing and outline possible steps here but support will help you get this resolved.

Regards, Jonathan

jbrooksuk, I just want to destroy all storage data and start fresh. I don't care about old data from those disks.

From the GUI I've managed to destroy the FS, and now File System State is "File system is currently destroyed"

but when I try to create it (also from GUI), I get "The file system cannot be created because no storage was detected."

and under Configure Storage, I have Tier Configuration: Active with one Existing enclosure.

Here are a few command lines with their output:

# filesys status

The filesystem doesn't exist.

# filesys destroy

Filesystem is already destroyed.

# filesys create

There is no storage available for creation.

# storage show summary

Disk States   Active tier

In Use        11

Spare         1

TOTAL DISKS   12

# storage remove enclosure 1

Enclosure 1 cannot be removed; there are disks in use.

# storage remove enclosure 2 (the old one from where all the troubles began)

Invalid enclosure id "2".

I will not be here if I've done that. Is an old DD without support. That's why my previous comment about support.

dsu,

I'm from DataDomain Support.  I was wondering what your original filesys destroy command was?  Did you use "filesys destroy and zero"?  it can take a long time to run but that should wipe the disks out.  Also, have you tried rebooting the DataDomain and then creating the filesystem?  Please try those ideas (reboot first, then destroy and zero) and let me know the results.  Thanks in advance.

Best Regards,

Patrick Betts

DataDomain NET TSE

Oh, support on the forum... That's nice. Thanks.

Well, I've used the GUI command and I didn't need the zero, because I don't care about a wipe. Just the FS.

Yes, I've tried a restart but didn't change a thing.

And "# filesys destroy and-zero" gives me "Filesystem is already destroyed." and this is normal.

The system problem was that I've removed the second enclosure BEFORE destroying the FS.

Now my problem is how to let the system know that I don't need it to search for that enclosure anymore.

And just to create the FS using only the available enclosure.

SE "filesys destroy force" has the same result

And all I have in destroy.log is:

NOTICE: MSG-DDR-00002: fs_tool started

FS-Tool: Checking col_state file:

FS-Tool: Complete filesystem destroy - allowing:

getting volume list with option 0x800001f: :

num of vols found by VL_ALL_VOLS: 1:

FS-Tool: Found 1 volumes:

vol (vol1): attr (0x1):

FS-Tool:  Number of volumes found: 1

CPM: Discover on volume vol1:

NOTICE: MSG-SL-00004: Volume vol1 is unavailable.

Hi dsu,

Email me, I'll webex in - I've tried to construct something useful to you to follow but it's just going to frustrate you more.

Regards, Jonathan

A remote session is to be avoided for security reasons, especially with forum contacts and not official support.

But maybe somebody else will like to help with telling me the few commands I need to run to fix this. Thanks anyway.

Hi dsu,

I'm sorry that a WebEx is not possible, as discussed by email with you via my EMC email address - I cannot outline the steps in full because there are many aspects to understand as you work through this scenario.

My intention was to help you as a favour from EMC via Webex, not to concern you over security.

As also discussed, since you don't have a support contract with EMC, perhaps a T&M visit by your local EMC CE may be an option for you to resolve this.

I will of course now step out of your forum thread so that you can pursue other means to resolve this with other EMC forum users.

Sorry I couldn't help you.

Regards,

Jonathan

OK, so no more ideas around. Well, I guess the only option will be an OS reinstall on Monday.

I'll let you (anyone with this same problem) know if that helps. Too bad Ignes didn't shared his solution.

Hi,

I ended up trashing the config with the USB disk and starting from scratch.

Thanks Ignes. I'll see if this fresh install will help me too.

Is not ideal, but at least I'll have it working again.