Hi Kenneth , DPA achieves this using Analysis/Ruleset and then setting an alert to Remedy. Now Remedy can be set up in various ways and the customers I have encountered have a Remedy email gateway where Remedy will create tickets based on formatted fields in the body of an email. If this is in place, then a DPA Ruleset will need to be customised to match the format required by Remedy and then an email alert sent to this gateway when a backup failure occurs. The format of the email is very customer specific and Remedy specific, so you would need to find out what is required.
DPA trained personnel will be able to set this up or else refer to the DPA Admin Guide.
ElvinKan
59 Posts
0
February 28th, 2012 12:00
Hi Kenneth ,
DPA achieves this using Analysis/Ruleset and then setting an alert to Remedy. Now Remedy can be set up in various ways and the customers I have encountered have a Remedy email gateway where Remedy will create tickets based on formatted fields in the body of an email. If this is in place, then a DPA Ruleset will need to be customised to match the format required by Remedy and then an email alert sent to this gateway when a backup failure occurs. The format of the email is very customer specific and Remedy specific, so you would need to find out what is required.
DPA trained personnel will be able to set this up or else refer to the DPA Admin Guide.
HTH