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1557
February 28th, 2012 08:00
DPA Integration with Remedy ticketing system.
Hi
I have a customer that's looking to integrate DPA with Remedy ticketing system and anytime an alert or backup failure is reported would automatically generate a ticket with in Remedy.
Has anyone had experience in doing this? Any documentation, best practices, etc.
Thanks,
ElvinKan
59 Posts
0
February 28th, 2012 12:00
Hi Kenneth ,
DPA achieves this using Analysis/Ruleset and then setting an alert to Remedy. Now Remedy can be set up in various ways and the customers I have encountered have a Remedy email gateway where Remedy will create tickets based on formatted fields in the body of an email. If this is in place, then a DPA Ruleset will need to be customised to match the format required by Remedy and then an email alert sent to this gateway when a backup failure occurs. The format of the email is very customer specific and Remedy specific, so you would need to find out what is required.
DPA trained personnel will be able to set this up or else refer to the DPA Admin Guide.
HTH