Datadomain DD4500 does not start - black screen

Question

Hi Guys, We have a DD4500 and suddenly it crashes , when we reinsert the AC power cable we get a black screen of the console. an amber led in the front of the SP Module. drives and the rest of the module are off exept the management module. can i confirm that the SP module should be replaced ? Thank you in advance for your help

NSDame · Answer

Hello Ria_R, Is this the same issue that you posted below?  https://www.dell.com/community/DELL-EMC-Storage-Forum/DataDomain-4500-won-t-start-console-black-screen/m-p/8366945

Ria_R · Answer

Hi @NSDame  Thank you for your message. the link is giving my post

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