Data Protection Solutions

[Toball]

Hey,

We have a lot of complaints from users that the popup to force a reboot only gives them 15minutes and forces a reboot. How am I able to change this setting to something else? I'm unable to find it in the webgui.

[SteveO1683]

Hello Toball,

In your server navigate to Populations > Enterprise (if you want to change this for your entire organization) > File/Folder Encryption (FFE).  Once in that policy area click "Show Advanced Settings" and scroll down to the User Experience section.  

The polices here control the reboot popup your end users are seeing.  You can adjust the amount of time, how many times, or to disable these forced reboots entirely.

[Toball]

Thanks for your quick reply, I was checking the settings and the problem we have right now is we have this:

Length of reboot delay: 60

force reboot on update: unchecked

But when the user gets this popup for reboot it is only 15minutes left. As well as it auto reboots if the timer ends without user interaction (if someone is away from their computer for example).

Is it possible to get a popup that stays there until the user interacted? Without the auto reboot.

Some users have been away from their keyboard, get the reboot and the update takes almost 30-45minutes to finish.

[SteveO1683]

What do we have set for the following polices?

Force Logoff\Reboot on Policy Updates

Number of Policy Update Delays Allowed

Length of Each Policy Update Delay

These are the other sets of polices similar to the two you listed that could cause this scenario.  If both Force Logoff\Reboot on Policy Updates and Force Reboot on Update are unchecked then your end users should never be asked\forced to reboot due to a DDP|E change.

[Toball]

Here are our settings http://imgur.com/a/Y8nXB

From what I see we shouldn't have auto reboot. But we still do.

[Toball]

Hm it became a file. It's a link to imgur with our settings :)

[SteveO1683]

I agree something else must be going on.  Can you use our Data Collection Utility to collect logs from both a client displaying this issue and the server?  Once you have the logs (or if you need help getting the logs) please call our support number and register a ticket with our dedicated support team.  

KB for DCU Process

www.dell.com/.../how-to-collect-logs-for-dell-data-protection-using-diagnosticinfoexe

[Toball]

Ok thanks I'll open a support ticket, is there an email address for support or is it call only?

[prreynolds]

You can contact Support at 1.877.459.7304, Option 1, X4310039.