We don't restrict outbound access on our firewall, so there should be no issues contacting your servers. We don't use a proxy, so no configuration required. I'm not sure what you mean by 'checking that OME services are registered'? As the other users in this thread have mentioned, The access key I generate at the Dell site is rejected when I try to input it to register the Services plugin with the error I show in my post above. I also get the 'Unable to run the server connectivity test' other users mention. Have restarted the OME server, generated multiple access keys, etc, but no luck.
Based on other user's posts and my own experience, I believe it is a bug with OME 3.8.2 & Services Plugin 1.2.1.552. Can you verify if this is the case, and if so, please suggest a solution\workaround? Thanks!
That may be the case, but upon researching the issue and discussions with the OpenManage group, they recommend that you call in to the OpenManage group directly, so that they may be able to assist in identifying the cause.
Just as an update on this for everyone else: There is indeed a bug with OME 3.8.2 & Services Plugin 1.2.1.552. I just got off a support call where they were able to manually create a new dat.ini file, sign it with new keys, copy those to OME manually, and connect via SSH to set some permissions which are not set correctly after the upgrade. They will be issuing a fix for this some time in the future, but you'll need to open a support case to have someone do it manually for now. Yay!
Hi, sorry to hear that. After gaining knowledge about the issue and reviewing OpenManage related cases and previous posts, I recommend you call the OpenManage team directly so they can help determine the cause of the issue. It may be necessary to include a level 3 level.
After being in touch with the support i have found that this is now the solution.
Update OpenManage to the latest version (wait for the reboot). Uninstall the Services plugin (wait for the reboot). Reinstall the Services plugin (wait for the reboot). The Services plugin should now work.
ianc911
5 Posts
0
January 11th, 2022 08:00
Hi Erman,
We don't restrict outbound access on our firewall, so there should be no issues contacting your servers. We don't use a proxy, so no configuration required. I'm not sure what you mean by 'checking that OME services are registered'? As the other users in this thread have mentioned, The access key I generate at the Dell site is rejected when I try to input it to register the Services plugin with the error I show in my post above. I also get the 'Unable to run the server connectivity test' other users mention. Have restarted the OME server, generated multiple access keys, etc, but no luck.
Based on other user's posts and my own experience, I believe it is a bug with OME 3.8.2 & Services Plugin 1.2.1.552. Can you verify if this is the case, and if so, please suggest a solution\workaround? Thanks!
DELL-Chris H
Moderator
•
9.7K Posts
0
January 11th, 2022 12:00
That may be the case, but upon researching the issue and discussions with the OpenManage group, they recommend that you call in to the OpenManage group directly, so that they may be able to assist in identifying the cause.
ianc911
5 Posts
0
January 11th, 2022 13:00
Thanks. Can you provide contact info for the OpenManage group? I'm unable to locate a means to contact that group directly...
DELL-Young E
Moderator
•
5.4K Posts
0
January 11th, 2022 20:00
Hi, if you're based in US, here is the phone support information:
https://dell.to/3zRD5h6
ianc911
5 Posts
3
January 13th, 2022 09:00
Just as an update on this for everyone else: There is indeed a bug with OME 3.8.2 & Services Plugin 1.2.1.552. I just got off a support call where they were able to manually create a new dat.ini file, sign it with new keys, copy those to OME manually, and connect via SSH to set some permissions which are not set correctly after the upgrade. They will be issuing a fix for this some time in the future, but you'll need to open a support case to have someone do it manually for now. Yay!
rreshelp
7 Posts
0
February 15th, 2022 03:00
It looks like DELL have released an UPDATE to both OpenManage Console and the Services Plugin.
Does anyone know if the update fixes the issue?
Can't see anything in the release notes.
Dell- Maria J
3 Apprentice
•
278 Posts
0
February 15th, 2022 06:00
Hello rreshelp,
According Dell EMC OpenManage Enterprise 3.8.3 Release Notes:
https://dell.to/3rSvVH0 p. 2:
Upgrade fails when Power Manager Plugin is installed and chunk tables consume all the shared memory space.
Thanks
rreshelp
7 Posts
0
February 22nd, 2022 03:00
I have upgraded but still, this issue persists.
DELL-Erman O
Moderator
•
3K Posts
0
February 22nd, 2022 05:00
Hi, sorry to hear that. After gaining knowledge about the issue and reviewing OpenManage related cases and previous posts, I recommend you call the OpenManage team directly so they can help determine the cause of the issue. It may be necessary to include a level 3 level.
rreshelp
7 Posts
0
March 7th, 2022 07:00
After being in touch with the support i have found that this is now the solution.
Update OpenManage to the latest version (wait for the reboot). Uninstall the Services plugin (wait for the reboot). Reinstall the Services plugin (wait for the reboot). The Services plugin should now work.