Network Monitoring service runs as local system account. It is possible that if you installed OME with non administrator account, it may not have the necessary privileges.
I think at this point it may be easier to open a service ticket and have tech support look at the logs and work with you on resolution. Here is the number 800-945-3355
Do you see any errors under Tools->Application Logs? You can also look at the InstallUtil.log file located at c:\windows\temp to see if you find any errors during installation.
You might be eligible for the support based on the server service tags. It would be better to call and they would let you know upfront if there is any kind of charge.
l33_
8 Posts
0
August 24th, 2012 08:00
I am using the SQL that install with the install. There was a old version of SQL on the box so I told it to upgrade.
DELL-Abhijit P
Community Manager
•
711 Posts
0
August 24th, 2012 08:00
Hi,
Thanks for your post. Have you tried restarting the service? Was the installation successful or did you have any errors at the end?
Regards
Abhijit
l33_
8 Posts
0
August 24th, 2012 08:00
The install was successful and when I restart the services it stops right after. That is the only error I can find.
l33_
8 Posts
0
August 24th, 2012 08:00
I also found error:
"A timeout was reached (30000 milliseconds) while waiting for the DSM Essentials Network Monitor service to connect."
l33_
8 Posts
0
August 24th, 2012 08:00
This is the error I get after switching to the local account:
Log Name: System
Source: Service Control Manager
Date: 8/24/2012 10:35:29 AM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
The DSM Essentials Network Monitor service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
l33_
8 Posts
0
August 24th, 2012 08:00
Found this.
The DSM Essentials Network Monitor service failed to start due to the following error:
The service did not start due to a logon failure.
DELL-Abhijit P
Community Manager
•
711 Posts
0
August 24th, 2012 08:00
Network Monitoring service runs as local system account. It is possible that if you installed OME with non administrator account, it may not have the necessary privileges.
I think at this point it may be easier to open a service ticket and have tech support look at the logs and work with you on resolution. Here is the number 800-945-3355
Regards
Abhijit
l33_
8 Posts
0
August 24th, 2012 08:00
I did not see any log errors during install.
DELL-Rob C
3 Apprentice
•
2.8K Posts
0
August 24th, 2012 08:00
Did you install SQL Express on the local box or are you using a pre-existing SQL install on a remote or local box?
Rob
DELL-Abhijit P
Community Manager
•
711 Posts
0
August 24th, 2012 08:00
Thanks for the update. Is the account you are using part of OMEAdministrators group? Does it have administrator privileges?
DELL-Abhijit P
Community Manager
•
711 Posts
0
August 24th, 2012 08:00
Thanks for the updates.
Do you see any errors under Tools->Application Logs? You can also look at the InstallUtil.log file located at c:\windows\temp to see if you find any errors during installation.
Regards
Abhijit
l33_
8 Posts
0
August 24th, 2012 09:00
Is there a charge $ for phone support?
DELL-Abhijit P
Community Manager
•
711 Posts
0
August 24th, 2012 10:00
You might be eligible for the support based on the server service tags. It would be better to call and they would let you know upfront if there is any kind of charge.
Regards
Abhijit