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15 Posts
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26589
March 19th, 2012 07:00
Failed System Update Task
When trying to deploy system update. It will download packages, but then fails with the following error. "File deploy command failed to execute with error message: Unable to access the specified share on the remote system." This is in a firewalled environment. Just curious what ports it is trying to use or where it is trying to put the files on the remote system.
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DELL-Rob C
4 Apprentice
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2.8K Posts
0
March 19th, 2012 09:00
This seems more like a permissions issue than port. Are you sure your credentials have proper permissions on the remote system?
Rob
nbissette
15 Posts
0
March 19th, 2012 11:00
Yes, the credentials entered have admin access on the server. Does this copy to admin shares over SMB? Or how do the packages get moved to the remote server?
DELL-Abhijit P
Community Manager
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711 Posts
0
March 19th, 2012 12:00
Hi,
Assuming you are using windows targets, you can try the following:
To enable the successful functioning of remote Server Administrator CLI and
software updates/deploy features, ensure the following (applicable to Microsoft®
Windows® only)
The managed system and the management station must be on the same domain or there
should be a trust relationship between the two domains.
If you have a Windows Firewall configured on the management station or the managed
system, make the following configuration changes to enable remote Server
Administrator CLI and software updates to work successfully.
Management Station:
1. Open TCP port 135.
2. Add the application "omremote.exe" (located in Essentials\bin)
to the Firewall exception list.
Managed System:
If you have the Windows firewall configured, enable remote administration by
running the following command in the command prompt:
"netsh firewall set service RemoteAdmin"
Regards
Abhijit
DELL-Abhijit P
Community Manager
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711 Posts
0
March 20th, 2012 14:00
There is a ports and protocols table in OME user guide and online help under "Managing Security Settings" section which lists all the ports used by OME to communicate. You can take a look at that and see if any of those ports are blocked.
nbissette
15 Posts
0
March 20th, 2012 14:00
We are using a Cisco firewall not the windows firewall. What ports is omremote.exe trying to use in addition to 135?