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March 31st, 2013 23:00
Integrating with BMC remedy
Thoughts on integrating and extending alerts or cases created by OME\SupportAssist and porting it to BMC Remedy for tickting ?
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DELL-Rob C
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April 1st, 2013 07:00
Hi there,
Yeah, this is a great question. I'd love to get feedback from someone who has done this.
We have a sample alert email action that can be used to integrate with the KACE ticketing system. Does Remedy support opening tickets via email? If so, a similar approach may work. We can also create alert actions to run batch scripts. If Remedy has a CLI, perhaps this would be another way.
Regards,
Rob