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bakergis
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OME Failed Upgrade Tasks

I have OME installed and successfully discovered and inventoried my 11G servers.  I downloaded the update catelog and have identified some servers that our non-compliant.  When I run the update task it goes to 100% complete in less than 2 seconds and no update occurs.....any ideas?

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13 Replies

Re: OME Failed Upgrade Tasks

Hi and thanks for the post.  Can you right click on the job and view the details.  Sometimes there is useful information in there that can help us get an idea as to what went wrong.

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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bakergis
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Re: OME Failed Upgrade Tasks

The details shows the folllowing:  : "No execution history details are available for this task."

As you can see not much info.

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Re: OME Failed Upgrade Tasks

Can you confirm that version of OME you are running?

- Check the content @ C:\Program Files (x86)\Dell\SysMgt\Essentials\SystemUpdate\Cabinets

- Did the cabinet folders get created and the time stamp for them should be current also they have a content in them

- Also re-start the task manager service  DSM Essentials Task Manager

Thanks.

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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bakergis
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Re: OME Failed Upgrade Tasks

Thank You for taking the time to respond Rob.  Here are the answers:

Version: OpenManage Essentials 1.0.1.1253

C:\Program Files (x86)\Dell\SysMgt\Essentials\SystemUpdate\Cabinets is empty.  There are no files or subfolders.

The DSM Essentials Task Manager has been restarted.

Looks like the problem might be the fact that I don't have any content in the Cabinets folder.....any idea how to resolve?

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Re: OME Failed Upgrade Tasks

ok, so you need to make sure you have access to the internet from that machine. If the content in the cabinet is empty then the packs did not get downloaded so you probably  do not have access to the ftp.dell.com from that machine.

You can try typing ftp.dell.com in the browser.  

Also, there are proxy settings under OME prefs you may need to set.  Review the text/tooltips in the proxy settings for more info on this.

Hope this helps.

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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bakergis
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Re: OME Failed Upgrade Tasks

Was able to successfully go to ftp.dell.com from a browswer within the OME server.  Any way to populate the Cabs without using the OME update catalog wizard?

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Re: OME Failed Upgrade Tasks

So, just to confirm, does it show that you have the latest catalog?  Can you let me know what version is reporting?

Do you have proxy settings in your IE browser config?  If so, did you copy them to the OME proxy prefs?

Thanks,

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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bakergis
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Re: OME Failed Upgrade Tasks

Wanted to post the solution.  Giving full control NTFS permissions to the C:\Program Files (x86)\Dell\SysMgt\Essentials\SystemUpdate  folder has corrected the problem.   The job runs successfully now.

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Re: OME Failed Upgrade Tasks

thanks for posting this.  We will update the FAQ and review more...

Regards,

Rob

DELL-Rob C
Social Media Support
#IWork4Dell

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