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OMSA System Information Not Output
OMSA Version : 10.2
Server Model : PowerEdge R620
Server OS : Windows Server 2019 STD
Some information is not available from OMSA Main System Chassis.
Unlike other OMSAs, such as Temperature, Voltages, and Power Supplies, some information does not come out. What should I do?
DELL-Shine K
4 Operator
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3K Posts
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September 22nd, 2022 18:00
Can you check whether OMSA services are running. You can refer below link for more details
https://www.dell.com/support/kbdoc/en-in/000134420/troubleshooting-for-openmanage-server-administrator-if-not-opening-updating-or-showing-correct-information
If above is not solving the issue can you reboot the server and check. You can also uninstall and install OMSA and check. Can you also check whether iDRAC is functional on this server?
Choi JY
3 Posts
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September 22nd, 2022 19:00
I've already tried restarting and reinstalling the service, but it didn't work. Server reboot is not possible due to circumstances. What should I check in IDRAC?
DELL-Shine K
4 Operator
4 Operator
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September 22nd, 2022 19:00
Can you run "racadm getsysinfo" command from the host OS and check whether it is giving proper output
Choi JY
3 Posts
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September 22nd, 2022 21:00
The following error occurs when running racadm getsysinfo. What is the problem?
DELL-Shine K
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September 23rd, 2022 00:00
Looks like iDRAC have some issues. Can you reboot iDRAC by pressing identify button on front of the server for 15 seconds and check the behavior. You can refer below link for details
https://www.dell.com/support/kbdoc/en-us/000126703/how-to-reset-the-internal-dell-remote-access-controller-idrac-on-a-poweredge-server#:~:text=In%20order%20to%20reset%20the,without%20changing%20any%20saved%20settings.
DELL-Erman O
Moderator
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2.4K Posts
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September 23rd, 2022 00:00
Hi, Can you check if the iDRAC is reachable or not? I saw this error while iDRAC is not reachable. Please do iDRAC reset from here https://dell.to/3LEaHVn
Then please check iDRAC and BIOS is up to date if not please try to update here https://dell.to/3LR3Fgl
Also you can try to use iDRAC tools for same racadm cmd https://dell.to/3LJn6aD