There has not been any changes to the database that I know of. I do get many errors for DataCache.LoakCheck() Severity Start Time Source Description Critical 7/2/2014 12:18:28 PM DataCache.throwException() The data cache did not refresh correctly. Warning 7/2/2014 12:18:28 PM DataCache.throwException() Method timed out: DataCache.Security.Load(waitHandles) Warning 7/2/2014 12:18:28 PM DataCache.throwException() Method timed out: LoadLocationRobos(...) Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error Warning 7/2/2014 12:17:28 PM ProxyManager.FaultTolerate() Fault tolerance on communication exception in progress -> Count: 1 Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Exception loading the cache occurred: System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.b__9(Object sendState) at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.b__0(Object sendState) --- End of inner exception stack trace --- at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state) at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result) --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetEventsRange(UpdateTimeStamps& timestamp, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetEventsRange(UpdateTimeStamps& timestamp, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetEventsRange(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) Critical 7/2/2014 12:17:28 PM DataCache.LoadCheck() Data Cache load error: SmartConsole.DataServiceReference.GetEventsRangeCompletedEventArgs General Information 7/2/2014 12:12:27 PM App.xaml DataCache load starting... General Information 7/2/2014 12:12:23 PM App.xaml Splash screen instantiated... General Information 7/2/2014 12:12:23 PM App.xaml Application_Startup: Starting...

Ok.

double click on the splash screen and see if the logs say anything useful.

Any password changes recently for database, etc.?

Rob

Thanks, yeah, not sure why you are seeing this now.

Do you know off hand how many SNMP alerts you have?  In some cases, folks with over 10,000 alerts can see this load problem.  The solution is to purge them off and it usually loads fine.

If you can't load the console normally, you may need to go into SQL and delete them:

delete FROM [OMEssentials].[dbo].[Event]

If you are not comfortable with SQL stuff, you can open a ticket and they can help with getting rid of the alerts. 800-945-3355 

 

Rob