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Ericldce
Bronze

Servers missing in system update

Using the latest OME. After successfully applying updates to a server it tends to disappear.

Pie chart reads 21 compliant, 24 non-compliant.

Compliant tab lists 21 servers.

non-compliant tab lists 11 servers, they disappear from here after successfully updating, but they do not appear in compliant, nor does the pie chart change.

There are no servers under the non-inventoried systems.

Where are the missing servers? How do I fix this?

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9 Replies

RE: Servers missing in system update

Hi,

Sorry for the inconvenience.

Try clicking on "Refresh" button ( represented by rounded arrow mark) in the Non-Compliant tab.

This will force OME to re-compute all complaint/non-compliant systems.

Hope it helps.

Thanks,

Arun
Social Media Support
#IWork4Dell

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korgull
Copper

RE: Servers missing in system update

Was this resolved ? having same issue.

Regards,

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Ericldce
Bronze

RE: Servers missing in system update

No.

Have a ticket open with Dell. They have been working hard on it for a month. The developers have my database, they were able to replicate the problem from what I understand. They are working on a fix.

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RE: Servers missing in system update

Update:

This problem is seen only with 11G servers. Please get in touch with Dell Support for resolution.

Thanks,

Shivendra

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Ericldce
Bronze

RE: Servers missing in system update

I have been.

Are you aware that this has been solved? It's been a month now and they haven't figured it out.

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RE: Servers missing in system update

Yes, this has been solved.

Thanks,

Shivendra

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Ericldce
Bronze

RE: Servers missing in system update

Oh yeah, what's the solution. Tell us all so we can all benefit.

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Corefleet
Copper

RE: Servers missing in system update

Did you get the solution ?

Why wont someone just post so we can all benefit ?

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Ericldce
Bronze

RE: Servers missing in system update

You have to get a sql script from support. It will update a stored procedure that is causing the issue. It worked for me.

I worked with Eric.Johnson@dell.com, maybe he can give you the script.

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