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System Update selected the incorrect Broadcom firmware update
The installed version is 7.4.8 and the System Update want to do an "upgrade" to 7.2.20. In the advanced settings I have always used "disable downgrades". I've tried re-inventoring the server and that has not worked. Any suggestions?
Thanks,
Jack
DELL-Rob C
2 Intern
2 Intern
•
2.8K Posts
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June 18th, 2013 08:00
Hi Jack,
Yeah, that doesn't seem right.
Ok, probably need a few screen shots or data from you.
1. Catalog date and version you are using (View Active Catalog)
2. Screen shot of selected updates to apply table
3. Screen shot of Software Inventory table (Manage | Devices...device tree, click on server, right side scroll down to Software Inventory.
Be sure to mask any personal/private info like ip addr.
Thx
Rob
wjseaman
13 Posts
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June 18th, 2013 11:00
Can you send me an email address I can send the screen prints to? I am having troubles with this "rich formatting.
wjseaman
13 Posts
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June 18th, 2013 13:00
wjseaman
13 Posts
0
June 18th, 2013 13:00
wjseaman
13 Posts
0
June 19th, 2013 06:00
I've posted the screen shots as requested.
Jack
wjseaman
13 Posts
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June 19th, 2013 08:00
Now I have two caces.
DELL-Raj S
327 Posts
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June 19th, 2013 10:00
We are looking at this issue internally and will have an update soon.
DELL-Raj S
327 Posts
0
June 20th, 2013 09:00
Here is a workaround to try:
From "Manage -> System Updates->Summary", Click "Advanced Settings".
Click "Enable Downgrades" and "OK". Wait for 10 minutes.
Click "Disable Downgrades" and "OK". Wait for 10 minutes.
Let us know if the correct updates are shown.
wjseaman
13 Posts
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June 20th, 2013 11:00
The workaround solved the problem. Both servers are reporting correctly.
Thanks,
Jack