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Error Checking/Downloading Dell Online Catalog - 403
This is a new install of Dell Repository Manager v.2.0.0.187
A new Dell Catalog is available, however when I go to check for it the "Import Screen" closes after a few seconds of checking for the update. Please see below for log entries:
'ServerName' Downloader.Download: [WebException][Downloader] -> [Download File] -> The remote server returned an error: 227 Entering Passive Mode (10,166,104,55,206,161). .: ftp.dell.com/sysman/DRMPluginsVer.cab at System.Net.WebClient.OpenRead(Uri address) at System.Net.WebClient.OpenRead(String address) at DownloadManager.DownloadBase.DownloadFile(String strSourceFile, String strDestFile, Boolean bWebFile, WebClient& downloadClient, String& strError) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\DownloadManager\DownloadBase.cs:line 300 at DownloadManager.DownloadBase.ProcessTempFile(Boolean bWebFile, Token token, String strSourceFile) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\DownloadManager\DownloadBase.cs:line 491 at DownloadManager.FtpCopy.CopyHelper(Token token, Boolean bAsync) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\DownloadManager\FtpCopy.cs:line 33 at DownloadManager.FtpCopy.Copy(Token token) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\DownloadManager\FtpCopy.cs:line 42 at DownloadManager.Downloader.Download(Token token, Protocol protocol, Boolean bAsync) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\DownloadManager\Downloader.cs:line 403 schemas.microsoft.com/.../E2ETraceEvent"> schemas.microsoft.com/.../system"> 0 3 0 2 'ServerName' CheckCatalog.GetPublishDate: The remote server returned an error: (403) Forbidden. Stack: at System.Net.HttpWebRequest.GetResponse() at RMDataServiceLibrary.DataServiceAPI.CheckCatalog.GetPublishDate(String catalogPath) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\RMDataServiceLibrary\DataServiceAPI\CheckCatalog.cs:line 85 schemas.microsoft.com/.../E2ETraceEvent"> schemas.microsoft.com/.../system"> 0 3 0 2 'ServerName' CheckCatalog.GetPublishDate: The remote server returned an error: (403) Forbidden. Stack: at System.Net.HttpWebRequest.GetResponse() at RMDataServiceLibrary.DataServiceAPI.CheckCatalog.GetPublishDate(String catalogPath) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\RMDataServiceLibrary\DataServiceAPI\CheckCatalog.cs:line 85 schemas.microsoft.com/.../E2ETraceEvent"> schemas.microsoft.com/.../system"> 0 3 0 2 'ServerName' CheckCatalog.GetPublishDate: The remote server returned an error: (403) Forbidden. Stack: at System.Net.HttpWebRequest.GetResponse() at RMDataServiceLibrary.DataServiceAPI.CheckCatalog.GetPublishDate(String catalogPath) in c:\RepoMgr_Jenkins\workspace\RepositoryManager200\src\Libraries\RMDataServiceLibrary\DataServiceAPI\CheckCatalog.cs:line 85
DELL-Sindhu KM
27 Posts
0
February 24th, 2015 21:00
Hi,
Has the proxy been set in IE/DRM? Can you provide the proxy credentials first through IE and then try importing the FTP catalog?
Thanks,
Sindhu
K Sashi
87 Posts
0
February 25th, 2015 11:00
Hi,
By default Dell Repository Manager uses the settings of Internet Explorer. If there is something other than that, you will need to set it manually in DRM through Application->Settings->DefaultProxy
Request you to please check that and let us know if you still face issues.
DRM picks the catalog from ftp://ftp.dell.com/catalog/catalog.cab
Also, please check if you are able to access that link manually from IE.
Thanks,
Sashi.
MarkPartin
1 Message
0
March 10th, 2015 07:00
What was the resolution to this? I just installed v2 and am getting the same error. I cannot access ftp://ftp.dell.com/catalog/catalog.cab via IE or Chrome. When I try using Ipswitch FTP Pro, it says a password is required.
How to download the .cab file?
jdillipl
5 Posts
0
March 10th, 2015 14:00
Through IE, I can get to ftp://ftp.dell.com/catalog, but I cannot get to ftp://downloads.dell.com/catalog. This page simply will not display.
jhkappert
2 Posts
0
March 14th, 2015 15:00
i have the same problem, but when i checked the ftp://ftp.dell.com/catalog/ i see that the cab file has no file size. So i think the file is corrupted.
Meena Nandy
2 Posts
0
March 14th, 2015 23:00
Apologies for the inconvenience, issue in ftp site and it will be resolved asap .