Alert System battery voltage is low

I was just on the message boards and read something about their router possibly draining there CMOS battery...just curious do you have one?

Linda~

Negative.

I'm not paying another penny, they can send me one - if not, i'll just keep calling every day with the same question - they'll eventually get tired of me :)

Hi, WriteJC

I have talked to Dell tech support to many times on this issue and the final responce is change the CMOS battery (the one that is not supposed to die for several more years).

I am always asking why questions and that is what Dell techs do not answer.  So, we all change our batteries and we still do not have an answer as to why so many computers are having this annoying issue.

I do hope that you get to the bottom of it!

Linda~

To All On This Thread,

Thank you for using the Dell Community Forum.

Please post the models of the systems that you are having this problem with. Also post if the system is attached to a standard surge protector, UPS or router. Please also send the send the service tags for the system that you are having this problem with in a PM to me.

Les,

Thanks for following up on this issue. I have an 8300  (sku= 221-2452) with Pentium 4, 3.0Ghz purchased 11/03.  I do not have a surge protector, UPS or firewall.

I will send the service number in a personal message to you.

Ron

Dear Les,

I have had the error two month ago. Since then never seen.

Bought in september,  no surge protector, UPS or firewall.

Dimension 8300
-----------------------
P4 3.0 GhZ - HT
1024 DDR (2x512MB)
Ati Radeon 9800 (non Pro)
Soundblaster live digital
120 GB SATA (Seagate-7200U-8mb)
16X Dvd Rom (Samsung 616T)
4X Dvd +R/+RW Writer (NEC-1100A)
-----------------------
FRITZ!Card DSL SL (AVM)
20" HP A4033A

Message Edited by Sascha74 on 02-04-2004 09:26 PM

Les,

I have a DELL XPS.

I sent the service tag to you in a PM.

Thanks!

Les (and anyone else),

I bought my Dimension 8300 in mid-December and the problem began this morning.  I just got off the phone with tech support and they're shipping me a new CMOS battery.

I read through all the messages here and one item struck me as worthy of a question: I have a software firewall set up (ZoneAlarm) and have been blocking Internet access to two programs - "Support" and "DSLog".  Are those set up by Dell?  And could that potentially have the impact referenced by someone's call to tech support where they said the battery's memory was filled up by the "event log"?

Where does one go to find the "system setup"?

Thanks,

Glenn

I am also having same problem with my Dim 8300, I bought 7 months back, I have been using Energizer UPC Backup since I bought the system, from yesterday I am getting the nessage Alert! System battery voltage is low.

General Information 
 Computer Model Dimension 8300
BIOS Vendor Dell Computer Corporation
BIOS Version A03
BIOS Date 09-19-03
Windows Version Microsoft Windows XP Professional

Processor 
 Manufacturer Intel(R) Pentium(R) 4 CPU 2.60GHz
Clock Speed 2.6GHz
Manufacturer Intel(R) Pentium(R) 4 CPU 2.60GHz
Clock Speed 2.6GHz

Processor
 
Clock Speed 2.6GHz
Clock Speed 2.6GHz

Memory 
 Memory Slot 1 Description [CHANNEL A DIMM 0]: 128Mb
Memory Slot 2 Description [CHANNEL B DIMM 0]: 128Mb
Memory Slot 3 Description [CHANNEL A DIMM 1]: 512Mb
Memory Slot 4 Description [CHANNEL B DIMM 1]: 512Mb
Available Memory 70.83 %
Page File Size 1518.3Mb
Available Page File 86.26 %
Virtual Memory 2797.2Mb
Available Virtual Memory 79.20 %

Memory 
 Memory Slot 1 Description [CHANNEL A DIMM 0]: 128Mb
Memory Slot 2 Description [CHANNEL B DIMM 0]: 128Mb
Memory Slot 3 Description [CHANNEL A DIMM 1]: 512Mb
Memory Slot 4 Description [CHANNEL B DIMM 1]: 512Mb
 Network Card
 
Adapters Intel(R) PRO/100 VE Network Connection

Storage
 
Drive Type Drive Size Total Available Space User Available Space
C: NTFS 152.6Gb 135.9Gb 16.75Gb
D: NTFS 186.3Gb 105.0Gb 81.30Gb 

Hardware
 
Type Description
Disk Drives Maxtor 6Y160P0 152.6Gb
 WDC WD2000JB-32FUA0 186.3Gb
Display Adapters NVIDIA GeForce4 MX 420 64Mb
IDE ATA/ATAPI Controllers Intel(R) 82801EB Ultra ATA Storage Controllers
 Primary IDE Channel
 Secondary IDE Channel
 Intel(R) 82801EB Ultra ATA Storage Controllers
Keyboards Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mice and Other Pointing Devices Cypress USB Mouse
Monitors DELL E152FP - DELL Computer Corp
Sound Devices SoundMAX Integrated Digital Audio
USB Controllers Intel(R) 82801EB USB Universal Host Controller - 24D2
 Intel(R) 82801EB USB Universal Host Controller - 24D4
 Intel(R) 82801EB USB Universal Host Controller - 24D7
 Intel(R) 82801EB USB Universal Host Controller - 24DE
 Standard Enhanced PCI to USB Host Controller

I received my replacement battery from Dell tech support but it's just sitting here for now as I haven't had a repeat occurrence of the 'low battery voltage' alert.  If it was really a low battery alert, why would it only happen once?

Has anyone here reading this had a successful resolution of the error message by actualy doing something?

Glenn

My Dell Dimension 8300, which I have had for about nine months, started to give me the "battery voltage is low" message this week.  The only suggestion Dell support had was to change my surge protector (I am using a CyberPower 625AVR UPS) or bypass the surge protector and plug the computer directly into the wall (!).  Is the surge protector really the issue?  I have a 6 year old Dell Dimension XPS D266 that has never had internal battery issues.    

What have others done to correct the problem?

The surge protector is not the issue, it's like putting a band-aid on the real problem.

It will re-surface in time.

What we have here is a manufacturer's defect.

And frankly, Dell hasn't been very forthright with it's obligations to customers. I'm running very short on patience.

You're exactly right! Dell would hate to admit that they have an issue with a lot of their models in 2003. They don't want to have to dole out the cash for the fix since they already have that money spent.

What is most upsetting is the fact that we have all paid money well over the average cost of other computers for the fact that Dell supposedly has the best customer support. We are not seeing that right now. Every person that we talk to about these issues has a different fix for it; none of which work. So we all need to write Dell and express our dissatisfaction in their handling of this issue. If we all don't band together, then Dell will not have a fire lit under their posteriors as to trying to find an answer  that actually works.

I am experiencing this "low battery" warning problem also.

I have a Dell 8300 attached to a Belkin DSL/2.4 GHz 4 port wireless router and Belkin UPS / Surge unit.

PM with Service tag sent.