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32872
April 27th, 2004 03:00
BUILD A COMPUTER FOR YOU...YEAH RIGHT
WE PURCHASED A COMPUTER FROM DELL THIS PAST DECEMBER, WE TOLD THE SALES REP IT WAS MAINLY GOING TO BE USED FOR GAMES. WE GOT THE BIG HARD DRIVE THE EXPENSIVE LCD MONITER,EXTRA SPEAKERS AND ALL THE OTHER STUFF, BUT WHAT WE DIDNT GET IS A VIDEO CARD THAT WILL WORK WITH ANY GAMES .I HAVE CONTACTED CUST. SUPPORT AND ALL THEY WILL OFFER ME IS A $100.00 COUPON TOWARDS THE COST OF THE THE CORRECT VIDEO CARD. NOW AM I BEING UNREASONABLE WHEN I SAY THAT I DONT THINK I SHOULD HAVE TO PAY FOR A VIDEO CARD THAT I SHOULD HAVE GOTTEN IN THE FIRST PLACE. AFTER ALL THEY ARE THE EXPERTS, WE CALL THEM BECAUSE WE DONT BUILD COMPUTERS FOR A LIVING.
IF ANYONE HAS HAD A THE SAME OR RELATED PROBLEM AND CAN OFFER ANY ADVICE ON HOW TO HANDLE THIS PLEASE RESPOND.
THANK YOU
dan39
1.2K Posts
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April 27th, 2004 03:00
Urlik
208 Posts
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April 27th, 2004 13:00
bdomz
147 Posts
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April 27th, 2004 15:00
RLWilde
27 Posts
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April 27th, 2004 21:00
I think part of the customization of the PC was supergluing the Caps Lock key down...
MKB1628
16 Posts
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April 28th, 2004 11:00
Urlik
208 Posts
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April 28th, 2004 13:00
Message Edited by Urlik on 04-28-2004 09:20 AM
MKB1628
16 Posts
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April 28th, 2004 14:00
i wa respomding to your caps loch comment, i thank you for your advice, but i still think that when a company sells you a product and tells you it will do something and when you get that product and it does not do what they say it would they said it was going to they should do what ever it takes to remedy the problem. sorry for yelling.
Urlik
208 Posts
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April 28th, 2004 14:00
RLWilde
27 Posts
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April 28th, 2004 19:00
Not knowing both sides of the story, I'm hesitant to comment on the central question.
One problem may have been if you just told the sales rep that you wanted to play "games". There are a lot of games out there, and many probably don't require anything particularly powerful as far as video goes. The sales rep may not have been knowledgeable enough in that market to know to ask "what kind of games?"
I think the $100 coupon is a good deal. If the computer had originally had the card you'll probably be getting, I doubt you would have gotten a $100 discount on it. So essentially, that's a $100 apology for the frustration you've been having.
MKB1628
16 Posts
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April 29th, 2004 02:00
frusteration, you wanna hear frustration! now i got another e-mail telling me that the card i have is the correct card (after already being told by tech support that i have the wrong card) and i need to do a DirectX9 update. i did the update and now when i start up a game i get this blue screen with a bunch of error codes and telling my computer is shutting down to avoid any damage. damage from what?!?! this i driveing me crazy.
RLWilde
27 Posts
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April 29th, 2004 02:00
That's strange... what games, in case they're ones I've played and might have some information on?
Also, what video card do you have (there was speculation earlier that it was an FX5200), and do you know if you have the most recent drivers for it?
MKB1628
16 Posts
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April 29th, 2004 03:00
dan39
1.2K Posts
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April 29th, 2004 04:00
Urlik
208 Posts
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April 29th, 2004 12:00
I'd have to agree with everything dan39 has said. I'm really shocked they didn't try to sell you at least an nVidia FX5200 video card (you may not have been happy with that one either but it's way better than Intel's onboard graphics). For now, use system restore to roll your computer back before the update you did so things will work for now. http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp
Then work with Dell on getting a real video card. What model Dell did you buy? We'll give you some suggestions on video cards. (PLEASE...don't have a Dimension 2400...
)
dan39
1.2K Posts
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April 29th, 2004 13:00