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DELL XPS STUDIO 9100 FREEZES CONSTANTLY FEEL LIKE I WAS SCAMMED BY DELL + MY CPU IS DEFINITELY DEFECTIVE...
I purchased my Dell XPS Studio 9100 just over a year ago;
WITHIN THE FIRST WEEK I HAD TO HAVE MY CD/DVD DRIVE EXCHANGED
now a year later my computer freezes constantly; Literally up to 50 times or more a day
sometimes it will freeze up for 2 minutes; Then it will work again; Then only 30 seconds later it will freeze for up to ten minutes
this is happening constantly during very basic use; I can have a program such as the Calculator open
and my computer will freeze
My computer freezes for short periods of time; leading me to believe there is a defect in my processor
or the Motherboard itself
My Processor which is an Intel Core i7 930 2.8ghz
Someone please help; My computer now seems to freeze more than it actually works, and is almost completely useless
I've had this machine since May 2011; and I am STILL paying it off;
I believe I was flat out a victim of a large scale SCAM carried out by Dell
soon after I purchased this product it was discontinued
jmen
33 Posts
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November 12th, 2012 10:00
New hard drive is 3 1/2 months old., how could the hard drive be failing again?
jmen
33 Posts
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November 12th, 2012 22:00
I have the original operating system running. Currently Windows 7 from Dell. Do you mean without all the Windows updates?
jmen
33 Posts
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November 14th, 2012 22:00
Anybody?
osprey4
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34.2K Posts
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November 15th, 2012 04:00
I have a link below to Natakuc's clean install guides. My suggestion is to perform a complete reinstallation of the operating system.
jmen
33 Posts
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November 20th, 2012 10:00
Computer is freezing trying to play an audio CD. I am tired of this freezing up, going to call Dell Tech. support. Hard drive is three months old, shouldn't have to reinstall everything again and lose all my pictures, etc.
RoHe
10 Elder
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44.3K Posts
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November 20th, 2012 12:00
Did you follower excellent Osprey4's suggestion to reinstall Windows using Natakuc's reinstallation guide?
Have you scanned thoroughly for malware lately?
SunScapes
18 Posts
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November 20th, 2012 15:00
I'm sorry, I didn't realize you were still giving this person help.. I didn't see the second page.
It's obvious jmen problems are more than buffering video problems.
jmen
33 Posts
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November 22nd, 2012 19:00
No I didn't reinstall Windows since I shouldn't have too. I always check for malware and run Norton 360 everyday and I have no viruses or malware. My computer froze when I was on the weather channel's website and there wasn't any videos running on it so something is definitely wrong with my system. I haven't called Dell Tech. support yet since it is Thanksgiving and I didn't get time to call.
jmen
33 Posts
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November 24th, 2012 19:00
Forgot to mention my motherboard is all new from July of this year, new hard drive also. Computer failed running Funnel Seek Test.
V0X
22 Posts
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January 10th, 2013 08:00
Update - Dell is replacing the motherboard which appears to be having problems communicating with the RAM
V0X
22 Posts
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January 10th, 2013 08:00
Also, when running the Dell diagnostic, the entire system froze and had to be hard reset. The error regarding CPU 0 was listed just prior to the system froze.
V0X
22 Posts
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January 10th, 2013 08:00
I also have an Studio XPS 9100 with a similar problem. I ran the Dell Diagnostic and here are the results:
Error Code 0123.
Msg: Error Code 2000-0123
Msg: Memory – integrity test failed
Then, after test was continued, the entire computer froze displaying this message. The computer had to be hard reset.
** Memory – MATS Test **
Testing 00_0040000h – 00BF74FFFFh (3059 MB) with 8 CPU(s)
Test Results : System Error
Error Code 2000-0111
Msg: CPU 0 : Invalid TSS exception occurred
Test Results: System Error
Error Code : 2000-0111
Msg: CPU 0 : Debug exception occurred
osprey4
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34.2K Posts
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January 10th, 2013 08:00
Hi V0X,
This points to a memory error. Let me suggest you boot to a CD with memtest and run that.
V0X
22 Posts
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January 10th, 2013 08:00
The codes "appear" to point to not only a memory error, but also a motherboard error. I don't have an external USB drive or blank CD to boot from to run memtest
osprey4
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January 10th, 2013 10:00
Ok, good to hear.