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September 7th, 2017 17:00

DVD/CD Missing from Win 10 No IDT/ATA Controllers in Device Manager

Hello,
             For some reason my DVD CD internal drive in my Inspiron 3847 With the latest win 10 64 bit is not showing the DVD player in the device manager. I have reinstalled the Serial-ATA_Driver_N7YYC_WN_12.7.3.1001_A00 driver but still nothing. Can anyone offer any suggestions or ideas why iots gone all of a sudden? Thank you

September 11th, 2017 11:00

My intell RST drivers are ATA_Driver_MCHV6_WN32_14.5.0.1081_A00.EXE  version 14.5 but I have no idea why this has failed to run. I hope this helps with the question.

September 17th, 2017 23:00

Here is the solution, which you might want to post not just on your forums but on your FAQ.

1. Press Windows Key + R

2. Type regedit and press ENTER

3. On the left side menu navigate to the following folder HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Setup$

4. On the right side panel will be two entries, double click the REG_DWORD entry (in my case and might be same for everyone, the name was {409CB30E-E457-4008-9B1A-ED1B9EA21140}).

5. Once you double clic, a small windows will appear where the value information will "1", change that value to "0" (with out the quotation marks)

6. Install the latest version of RST downloded from the downlods section at Drivers & Software

Hopefully this will help a lot of people on the same situation.

This solved the issue for me.

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