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182674
April 8th, 2013 15:00
DVD player not working HELP!!!
When I place a DVD in the CD ROM tray there's a whirling noise for a couple of seconds and then silence. No picture or audio from the DVD. Also when I loaded my Turbo Tax CD to do my taxes again the whirling noise and then nothing. My desktop is a Dell Inspiron 660.
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Tesla1856
10 Wizard
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17.9K Posts
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71.4K Points
1
April 11th, 2013 17:00
Use a working machine to copy the files to a USB Flash drive ... then install from that.
If this disc is truely bad, exchange it at the local retail store. Still no go ... call Intuit and they might toss you a download or Next-Day a disk to you.
sandeep_par
4 Apprentice
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1.5K Posts
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April 8th, 2013 15:00
Hi timcat4843,
Please let me know the version of windows installed on the system. Check the link below which would help you resolve this issue:
http://dell.to/XtlUh6
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell
timcat4843
20 Posts
0
April 8th, 2013 16:00
I'am running Windows 8
timcat4843
20 Posts
0
April 8th, 2013 17:00
Is there anybody that can help me???
timcat4843
20 Posts
0
April 8th, 2013 17:00
Hello...I can hear you breathing!!!
timcat4843
20 Posts
0
April 8th, 2013 17:00
So how do I get my DVD/.CD ROM drive working so I can do my taxes!!!
rdunnill
8 Professor
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8.8K Posts
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35.3K Points
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April 9th, 2013 00:00
The first thing I'd do is try another DVD drive. Is this a slim?
If this is truly urgent, you might try an external USB DVD drive. They are around $30 on sale.
sandeep_par
4 Apprentice
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1.5K Posts
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April 9th, 2013 12:00
Hi timcat4843,
Apologies for the delayed reply as I was away.Please check the link for a similar post which would help you resolve this issue:
http://dell.to/Xeia0y
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell
timcat4843
20 Posts
0
April 11th, 2013 10:00
I followed the instructions in that link and it didn't work on my Dell Inspiron 660 desktop commuter.
One question though in the instructions it says type the following line of copy and say enter.
Did you mean type the word enter or hit the enter key?
Also to save time I copied and pasted that long line of copy.
Was that ok or should I have typed it out?
sandeep_par
4 Apprentice
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1.5K Posts
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April 11th, 2013 16:00
Hi timcat4843,
I appreciate the time and effort that you took to troubleshoot the issue.
Kindly copy the complete command without the " and paste the same in the Run box. Then hit enter on the keyboard.
Reboot the system and check again. If you receive any errors kindly let us know the details of the same.
Thanks and Regards
Sandeep P
#iworkfordell