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112777
June 25th, 2014 06:00
Del optiplex 760 running slow
Hello,
I'm having problems with computer running slow, Tried re-installing windows 7 and Dell diagnostics but it never shows results..Have tried downloading update drivers to change the bios but still no change..much hair pulling out not sure what to do next any ideas would be appreciated cheers :emotion-7:
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Philip_Yip
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June 26th, 2014 11:00
How did you reinstall, did you clean install?
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/
In the task manager what is the CPU and memory usage and what tasks are running in the background?
What processor is installed? Are all the cores of the processor showing up in task manager?
gypsynoir
6 Posts
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June 27th, 2014 08:00
Hello Philip, yes I did a clean install about 4 times in the last month..
CPU Intell core duo E8400@3.00GHz
Been running the processes in task manager for the last 2 hours the results keep changing so cant get a fixed reading the physical memory is at 44% cpu highest figure 99
I'm not sure there's 60 in process
Thank you for your time.
Philip_Yip
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June 27th, 2014 17:00
If the CPUs sat 99% then your system will be sluggish, what processes are running when its at 99%? Do you experience any other issues, error messages or is the system just slow.
gypsynoir
6 Posts
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June 28th, 2014 06:00
Hello Philip, the only process running is Firefox and the only error messages are "can't load page try again" I'm sure it's something to do with chip-set drivers that seem to download but when I look in installed program it says the driver for 'Intel(R)management interface engine' there is no size or version info I have downloaded several times..It was running super fast when I first bought it but then it just slowed down-it came with 2GB memory I have 2 x 1GB memory sticks to put in, not sure if that would make a difference I have hardly anything on it.
Thank you for you time
Delta-Hardware
2 Posts
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June 28th, 2014 09:00
Hi,
How much memory do you have?
And are all of the memory modules of the same speed? (Mhz)
gypsynoir
6 Posts
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June 29th, 2014 04:00
Installed physical memory 2GB
Total physical memory 195GB
Available physical memory 814MB
Total virtual memory 3.90
Available virtual memory 2.69GB
3000Mhz
It's on bios version date 29/04/2009 A03 wont let me update to higher version.
Philip_Yip
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June 29th, 2014 05:00
I assume you mean your add/remove programs looks like this. This is from my OptiPlex 760 and it is performing normally so it won't be because of that:
The RAM might help as 2 GB is quite poor but the system should work quite well with 2 GB. 4 GB will help. One might suspect the hard drive as mentioned by Delta-Hardware mentioned. The F12 preboot diagnostics have you run the full and extended diagnostics:
http://dellwindowsreinstallationguide.com/f12-preboot-diagnostics/
The Seagate tools as mentioned should also be used.
Delta-Hardware
2 Posts
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June 29th, 2014 05:00
Check your hard disk for any errors/bad sectors:
http://www.seagate.com/support/downloads/seatools/
gypsynoir
6 Posts
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July 1st, 2014 05:00
Thank you I will try this :emotion-1:
gypsynoir
6 Posts
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July 2nd, 2014 07:00
My test results-
My Dell Log File
System Summary
Operating System
Security
Motherboard
Processors
Memory
Communications
Hard Drives
Optical Drives
Video
Audio
USB Devices
Input Devices
Printers
Product Version: 3.5.6426.22
jimturgidson
1 Message
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May 20th, 2015 13:00
I have this same motherboard. High CPU is probably due to the system idle. I'd start with that. You definitely need more RAM. Mine was running great with 2G when there was little on the hard drive. As time went on and I got more programs it got super slow and I had some chrome crashes, game crashes etc. There's 4 Ram slots on the board and it supports up to 8G. I would get as close to that as you can. DDR2 RAM sticks work with this and since they are out of date they're cheap. The processor may not be the problem in my opinion.