Necessity
2 Bronze

Dell S2716DG monitor & usb ports

Hi guys I've got this monitor yesterday i used both the cables provided by Dell

meaning the Displayport cable for the GPU-Monitor link

and the usb cable to enable the 4 usb ports present

Installed the cd present in the software but those usb ports just refuse to work!

and in my device manager list there 2 "unknown device" with the mark question  (which weren't there before I installed the monitor.

I've tried to update the software like Dell suggest but nothing...

Nothing does seems to work.

AM I doing something wrong? do I need another usb cable?

What might be the solution?

my setup is the following

Win 7 ultimate 64bit

I5-6600k

Asus Maximus VIII ranger

4x4gb ddr4 G. Skill 2666mhz

Gtx 1080 Zotac Amp! Extreme edition

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4 Replies
fireberd
8 Krypton

RE: Dell S2716DG monitor & usb ports

Uninstall the two unknown devices in the Device Manager.  Disconnect the USB cable from the PC.  Restart the PC and after Windows starts connect the cable and see if detects it properly.   Make sure you are using a USB 2.0 port, not a USB 3.0 port.

I have an ASUS ROG Maximus VIII Hero, i7 6700K, 16 GB Corsair RAM



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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Necessity
2 Bronze

RE: Dell S2716DG monitor & usb ports

tried and nothing but now the unknown device in the device manager is just one

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Necessity
2 Bronze

RE: Dell S2716DG monitor & usb ports

the hardware id is this one : USB\VID_0451&PID_8142&REV_0100

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fireberd
8 Krypton

RE: Dell S2716DG monitor & usb ports

My mistake, the monitor has USB 3.0 port.  So, make sure you are using a USB 3.0 port on the PC.

However, there can be issues with USB 3.0 and Windows 7.  

If your motherboard has Intel USB 3.0 controller, download the Intel 3.0 drivers for Win 7 and see if that helps.

downloadcenter.intel.com/.../USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Inte...



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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