Device Manager reports driver is corrupt for all imaging devices

Question

Hi, I have an XPSgen5, using Windows XP. (Hopefully that is enough information, let me know of you need more.)

My PC has a problem -- in device manager, all of the imaging devices cannot load. They are listed under imaging devices, but they have the dreaded yellow circle and question mark on them.

This began to be a problem only fairly recently, with my HP scanner, which worked fine for years. Can't scan; get an error message. This is true despite the fact that I just replaced that scanner with a new one in an effort to get around this problem.

In Device Manager, the properties screen for the scanner (as imaging device, it's a multi-purpose and is working fine as a copier and printer) says:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click troubleshoot etc."

This same message is displayed for every imagine device.

I've been through the whole troubleshoot menu, with no results. Also been on the phone with HP tech and did the whole uninstall and reinstall thing (again) and it did no good. He told me it's a PC problem and I need to ask Dell about solving USB controller or BIOS issues.

Anyone have any idea what is going on inside my PC, and how I can go about fixing this? Thanks for reading and any advice.

Message Edited by khurasanminis on 01-19-2008 02:27 PM

tstroud · Answer

Hi I was wondering if you uninstalled your old scanner before installing your new one if not try uninstalling it and also uninstall the new one then restart the computer, then make sure that you do not have the new one plugged up to the computer via USB until the software asks you to do so, make sure that the new one is not plugged in until the software asks for it to, hope this helps    Terry

khurasanminis · Answer

Hi Terry, thanks for the suggestion.  Yup, the old scanner was uninstalled and even the new one was installed, then uninstalled at the supervision of an HP tech on the phone.    I should note that ALL of my imagine devices show the same error.  This is why the tech told me that, in his opinion, it was a BIOS or a USB controller issue.    I'm stuck at this point, so any help from the Dell congoscienti greatly appreciated!  I'm not really very computer saavy, just enough to get by as a user.  Thanks.

tstroud · Answer

Hi have you tried anything else in the USB ports to see if they are working correctly, like maybe a camera or some other USB device, if something else works then the USB ports are not the problem, it sounds more like a driver problem, you have all the up to date drivers for the new product right, maybe you should try going to the HP site and downloading the up to date driver and see if that helps, you did make sure that when you installed the items that you did it just like the instuctions asked, on HP printers and scanners you have to install the software first before connecting the item, hope this helps    Terry aslo did you do a diagnostic check of the computer to make sure that everything is working like it is suppose to, if not maybe you need to do that and see if any errors show up for the USB controllers or ports, this may help you figure out what the problem is

khurasanminis · Answer

For some silly reason I keep typing 'imagine' when I should be typing 'imaging.'  Sorry, hope that doesn't make my question sound too weird!  :smileyvery-happy:

khurasanminis · Answer

Hi Terry, yes, I have all the up to date drivers.  The USB ports definitely work as the same unit is functioning fine as a copier and a printer, just not as an imaging device (scanner).   Also, all of the other imaging devices are getting the same error so it's not just the driver for this device.   How do I run a diagnostic of the PC as you mentioned?  Sorry but I am ignorant of such things.

tstroud · Answer

Hi if the USB ports are working for the copier and printer then they will work with the imaging device, I am pretty sure that you are having a driver problem no matter what HP is saying about it being the computers fault. Did you physically go to the HP site and download the up to date drivers or did you get them from the setup disk, the drivers from the HP site will be more up to date than the ones on the setup disc, also you did restart the computer after you uninstalled the new item, it sounds more like a corrupted driver problem than it does a USB problem, the best thing to do is to unplug the new item from the computer and the wall, uninstall the whole item (drivers for everything) then restart the computer, then install the software first, then plug the item to the computer when the software tells you to, but dont use the software that came with the item, go to the HP website and download the most recent software for the item that you have and install it and see if this helps, sometimes the items have to be installed in a certain order for them to work right, hope this helps,   Terry

tstroud · Answer

Hi here is the instructions on how to do the diagnostics for you computer:

58 Advanced Troubleshooting

www. d e l l . c o m | s u p p o r t . d e l l . c o m

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" (see

page 39) and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Start the Dell Diagnostics from either your hard drive (see page 58) or from the Dell Dimension

ResourceCD.

Starting the Dell Diagnostics From Your Hard Drive

1 Turn on (or restart) your computer.

2 When the DELL™ logo appears, press immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from your ResourceCD (see page 58).

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft® Windows® desktop. Then shut down your computer (see page 69) and try again.

3 When the boot device list appears, highlight Boot to Utility Partition and press .

4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see

page 59).

Starting the Dell Diagnostics From the ResourceCD

1 Insert the ResourceCD.

2 Shut down and restart the computer (see page 69).

When the DELL logo appears, press immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the

Windows desktop. Then shut down your computer (see page 69) and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer

boots according to the devices specified in system setup.

3 When the boot device list appears, highlight IDE CD-ROM Device and press .

4 Select the IDE CD-ROM Device option from the CD boot menu.

5 Select the Boot from CD-ROM option from the menu that appears.

6 Type 1 to start the ResourceCD menu.

7 Type 2 to start the Dell Diagnostics.

tstroud · Answer

Hi if it is no older than that then the diagnostic software might be on the hard drive, try hitting F12 at startup and see if it is there and go from there let me know what you find out either way,   thanks   Terry

khurasanminis · Answer

Thanks again for the info on the diagnostic -- I'd give it a try, but my PC is three years old and I can't locate the original disks.

It really does seem like a computer issue:

1) I started having this problem with my previous scanner, which had worked fine previously

2) I did download the latest driver from HP's website

3) ALL of the imaging devices on my PC have exactly the same message in Device Manager, and they are muliple types and manufacturers of products

Message Edited by khurasanminis on 01-19-2008 04:04 PM

khurasanminis · Answer

As an update, I should mention that my stepdaughter loaded her logitech webcam to my PC when her laptop went on the fritz.  I uninstalled it, but my memory on this was jogged while doing a web search to see what Code 39 was.  Lots of messages came up saying that other imaging devices had the same problem I am having when a logitech webcam had been installed.  How can I confirm this?  Thanks.

tstroud · Answer

Hi that may be some of your problem, I know that sometimes webcams can mess up stuff, in my opinion the best thing would be to do a clean reinstall of the operating system, but you may not be able to do that and you would lose all of your information if you dont have a way to back it all up, I am sure that there is someone else that can probably help you out with tis that is more knowlegeable on this matter besides me, hopefully somone else will read this thread and help you out, have a great day   Terry

Predator · Answer

Hi Khurasanminis,Terry dropped me a note, the Code errors: 19, 31, 32, 37, 39, 41; all usually are related to corruption with the Upper and Lower Filters.See if the following Microsoft article will help you with this issue.http://support.microsoft.com/kb/314060/EN-US/Best Regards God, grant me the senility to forget the people I never liked anyway,the good fortune to run into the ones I doand the eyesight to tell the difference. CD/RW Link

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Device Manager reports driver is corrupt for all imaging devices

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