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Inspiron One crashed
My pc crashed today, turned it on and nothing happened. Used my recovery disk and still nothing happened. I'm lost
using win7 home, can not even fix it with the cd, checked all plugs,cords. Not a computer fixer, someone help, PLEASE, I am running a home business, I need the pc
DELL-Chiranjeev
185 Posts
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June 11th, 2012 22:00
Hi ddkeeper,
Welcome to the community.
Well, it’s important to know what you see on the screen when you press the power button. I would suggest you to try the following steps-
Remove all external peripherals. Press and hold down the power button for 10 seconds. Once done, power on the system and check in case you get any error message or hear any beeps.
After that, try the following steps to test the hardware-
Turn on the computer and start tapping the F12 key immediately. Choose the option that says “Diagnostics” and hit enter. Note down the error codes that you get.
Let me know of the findings, Glad to be of assistance.
Chiranjeev
Social Outreach Professional
You can reach us at http://en.community.dell.com/
ddkeeper
2 Posts
0
June 12th, 2012 06:00
I did all you said, but I do not get the Diagnostic. All I get "reboot and select proper boot device"
DELL-Chiranjeev
185 Posts
0
June 12th, 2012 20:00
Hi ddkeeper,
Thank you for your reply.
Well, we need to keep hitting the F12 key as soon as the system is turned on until we get the boot menu. The system can boot to the hard drive in the process i case it misses the F12 key so we may need to try the steps multiple times.
Let me know of the findings, Glad to be of assistance.
Chiranjeev
Social Outreach Professional
You can reach us at http://en.community.dell.com/