Labtec Webcam

Question

I am trying to attach a webcam to my pc (Dimension L500r) so I can be with my Grandkids on Christmas. Problem: I have downloaded Drivers and everything the disc has but when I open program to use it it says camera is unplugged. I have tried removing everything and redownloading it all and everytime I plug webcam into USB port it says it loads proper driver but I always get Camera is unplugged. I have called and written to Labtec for help and am given a faq page but I have tried everything on that page and nothing has changed. Is Labtec and Dell not compatible? Is there a webcam I can access right a way that is compatable? My zip is 86403 if there is someplace near I can get what I need.

Thanks So Much For Any Help

Dave

The_Namek · Answer

Daveman101,
Is the webcam atttached to your L500r via a USB cable? I know that my Philips USB webcam and just about every other one I've seen that I can think of off the top of my head require the driver software to be installed before plugging the device in. At a certain point in the installation the software prompts you to plug the camera into a USB port. Be sure you're following the manufacturer's installation instructions to the letter, otherwise you're likely to have no end of problems & the camera may never be detected properly by the operating system.

Daveman101 · Answer

Yes, Thank You. I loaded the driver, restarted the computer, everything step by step. And when I plug in the webcam the program looks for the correct driver and assures that everything is as it should be. Just when I click on the webcam icon it starts than says web cam not plugged in.

The_Namek · Answer

Dave,
What version of Windows are you running on your L500r? Do you use any other USB devices with the computer and if so do they function correctly? If the answer to those last two questions is yes then there are only a few possibile causes for your webcam problem; either the camera's USB cable is faulty, there was some sort of installation problem (e.g. - you're using drivers that aren't compatible with the version of Windows you're running, the installation was not done correctly or something else that's installed on your hard drive -- such as antivirus software -- corrupted some of the webcam software's files during installation) or, & this is much more unlikely, the specific USB port you have the webcam plugged into is failing.

You can quickly eliminate the possibility of a nonfunctional USB port by plugging a different USB device into the same port you've been using for the webcam and seeing if it functions. As for troubleshooting the other possibilities, try making use of the following Dell knowledge base document:

Troubleshooting Universal Serial Bus (USB) Devices

Jonah6665 · Answer

I have exactly the same issue. I have a bog standard dimension 5150 with a dell optical wireless mouse/keyboard combo..running xp My current camera is a philips spc700nc, though I have gone through a logitec and a few others I can't remember the name of.. All do the same thing. Install perfectly, the pop up tells me the device is installed and ready to use. Device manager says the device is working properly. Both the philips application and msn say that the camera is not plugged in. Have tried all the usb ports?? Philips recommended uninstall, install new drivers, re-install chipset drivers (couldn't work out how to do this) .. then plug in the camera and re-install software.. (Also recomments that all the current windows updates and Direct X updates are loaded)   Did all the above (apart from usb chipset drivers) still the same.   I have a cheapncheerful ysuns that works but the picture quality is rubbish, it does confirm the usb ports are ok though.   I would love a solution.. I did suspect it was the optical mouse/keyboard but have the same prob on my laptop.   steve

Daveman101 · Answer

WOW, its been 2.5 yrs and people are still commenting. Simply amazing Anyway, incase anyone else reads through this you should know I had my computer rebooted. Took everything off and put all necessary stuff back on. That was probably a drastic move but due to other programs becomming faulty like the webcam I figured that would be the cheapest and quickest action I could take. With the help of the wonderful folks at Dell I accomplished said feat rather easily and of course everything I need to use works just fine now.   Again, Thank You all   Daveman101

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Labtec Webcam

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