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haristar

2 Posts

2949

November 29th, 2004 18:00

Musicmatch Jukebox--HELP!

:smileysad: Can someone please help me? I can't get onto the Dell Technical Support chat, and I want answers today. I am a combination of frustrated and angry at the moment, because once again, I should have left well enough alone. I got a notification on my screen that there was an upgrade for Musicmatch Jukebox, so--stupid me, apparently--I figured it would be a good thing to do. I had just been playing music happily all morning while I worked, so everything was fine until I did this. Right after the upgrade and computer re-start, now I can't get anything to play. In fact, I now have no sound at all. In this Christmas season, I depend on my computer to play my music, and I am just sick over this. What can I do? Please, someone, help me!

xley

312 Posts

November 29th, 2004 18:00

Do you have any other mediaplayers installed on your computer, for example Windows Media Player, or Real Player?

The problem with MMJB could be caused by the MusicMatch registration number (and procedure...for details: click on the "About MMJB" in the menubar and read), or your sound problems could be related to some other configuration problems somewhere.

I suspect that the problem is directly related to the registration. If you have another player, you can establish it as your default player for the time-being until you work out the MMJB problem.

xley

fireberd

9 Legend

 • 

33.4K Posts

November 29th, 2004 21:00

If you have Windows XP or ME you have "System Restore" which in many cases will restore your PC to an earlier time.  Run system restore and select a date/time PRIOR to upgrading MMJB.  That MAY restore the original version.  If not, uninstall MMJB, restart Windows and then reinstall MMJB from the Dell supplied restore CD.

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