:smileysad: Can someone please help me? I can't get onto the Dell Technical Support chat, and I want answers today. I am a combination of frustrated and angry at the moment, because once again, I should have left well enough alone. I got a notification on my screen that there was an upgrade for Musicmatch Jukebox, so--stupid me, apparently--I figured it would be a good thing to do. I had just been playing music happily all morning while I worked, so everything was fine until I did this. Right after the upgrade and computer re-start, now I can't get anything to play. In fact, I now have no sound at all. In this Christmas season, I depend on my computer to play my music, and I am just sick over this. What can I do? Please, someone, help me!