This post is more than 5 years old
3 Posts
0
60211
ONE 27 Touch Volume Controls
Has anyone experienced a problem with the one27 volume touch controls?
When I select the volume control, and try to increase/decrease volume, it stays stuck at 15.
The does not appear to be a driver or os issue as the behaviour can be seen even before windows loads up,
The same up/down buttons are used for brightness control, and this works fine.
I've upgraded to the latest bios, etc...but still no joy.
The s/w volume control within windows (7) works fine, but I believe the touch controls from the monitor are like a "master" volume control and I just cannot get these to work.
The problem appeared a few months after I got the system, it was working fine up until then,
This is one the non-touchscreen ONE27 running windows 7
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
1
June 18th, 2013 16:00
Hi bburke782,
Assuming you have XPS One 2710, I’d suggest you to install the following application and check for issue resolution.
http://dell.to/12TNE1g
Please let me know if this helps.
osprey4
4 Operator
4 Operator
•
34.2K Posts
0
April 28th, 2013 05:00
Hi bburke782,
Do you have an external audio source plugged into the system? This might be either analog (stereo miniplug) or HDMI.
zeshan95
1 Message
0
June 12th, 2013 17:00
Hi, I have the same problem too.
Would be great to find out what the issue because when using my PS3 on the dell XPS 27 I cannot turn the volume down!
bburke782
3 Posts
0
June 18th, 2013 15:00
Hi,
No I have no external source plugged in.
I logged a call with Dell last Friday, but I have had no response yet other than a confirmation email.
The only thing I've changed on the original system config was to add a SATA SSD card.
I've tried removing the SSD but problem is still there, so I doubt they are linked.
To me it looks like the PCB which controls the touch-buttons is busted.
Here's a video clip showing the problem
www.youtube.com/watch
bburke782
3 Posts
1
June 20th, 2013 11:00
Thanks, the OSD application worked. I had to uninstall and re-install it, but it did the job!