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Last reply by 12-09-2014 Solved
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OptiPlex 9010 USB 3.0 not working

I recently received a used Optiplex 9010.   I installed a new SSD with a fresh copy of Windows 7 Pro.  All is loaded and fine, but I found that the front and rear USB 3.0 ports are not working.  BIOS setting is enabled for these ports, and I installed latest drivers from Dell's site.  Device Manager doesn't show any exceptions.

Ideas or suggestions?

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And is it 64-bit Win 7?

Did you install the Desktop System Software as the very first driver installed after loading Win 7? And did you follow that in order with:

  1. Intel Chipset Driver
  2. Intel(R) Management Engine Components Installer Driver
  3. (Intel(R) Management Engine Components Installer Application - for the 9010 AIO)
  4. Intel USB 3.0 eXtensible Host Controller Driver

And note the tower and AIO may not necessarily use the same versions of these drivers so be sure you select the right system form factor and the right version of Windows before downloading any drivers.

Ron

  Forum Member since 2004
  I am not a Dell employee

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It is the 9010 OptiPlex mid-tower chassis.

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And is it 64-bit Win 7?

Did you install the Desktop System Software as the very first driver installed after loading Win 7? And did you follow that in order with:

  1. Intel Chipset Driver
  2. Intel(R) Management Engine Components Installer Driver
  3. (Intel(R) Management Engine Components Installer Application - for the 9010 AIO)
  4. Intel USB 3.0 eXtensible Host Controller Driver

And note the tower and AIO may not necessarily use the same versions of these drivers so be sure you select the right system form factor and the right version of Windows before downloading any drivers.

Ron

  Forum Member since 2004
  I am not a Dell employee

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Hi Ron,

Thanks so much for the response.  I did not follow any particular order when loading the drivers.  Before I reformat and start again, I looked on Dell's site for my service tag, and it listed the following.  Could you let me know a bit more detail on the which ones I should load and in which order.  I don't know what some of these are and whether they are needed or not.

Dell Command | Update
Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet)
AMD Radeon HD7470/7570/6670 Graphics Driver
Dell OptiPlex 9010 System BIOS
Intel(R) Management Engine Components Installer Driver
Intel Chipset Driver
Intel USB 3.0 eXtensible Host Controller Driver
Realtek ALC269 High-Definition Audio Driver
Intel Rapid Storage Technology F6 Driver
Intel Rapid Storage Technology Driver
Intel 825xx 10/100/1000 Ethernet Network Drivers
Intel Device Manager Diagnostics

2 Bronze
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Hi Ron,

Yes it is Win 7 Pro 64 bit.

Based on your guidelines and the guidelines on Dell's site for order of driver installation, I came up with the following list.  Could you please review and provide your feedback on whether you think the sequence is correct or not.

Thanks,

1  Dell Command | Update  (is this even needed)
2  Intel Chipset Driver
3  Intel(R) Management Engine Components Installer Driver
4  Intel USB 3.0 eXtensible Host Controller Driver
5  Intel Rapid Storage Technology Driver (is this even needed)
6  Realtek ALC269 High-Definition Audio Driver
7  AMD Radeon HD7470/7570/6670 Graphics Driver
8  Intel HD, HD 2000/2500/3000/4000 Graphics Driver (except Latitude XT3 tablet)
9  Intel 825xx 10/100/1000 Ethernet Network Drivers

?  Dell OptiPlex 9010 System BIOS
?  Intel Rapid Storage Technology F6 Driver
?  Intel Device Manager Diagnostics

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11381

Hi Ron,

Well, I loaded everything in this order, and it is now working.  Thanks again for your guidance.  I would have never guessed that the sequence was so critical.

  1. Dell OptiPlex 9010 System BIOS
  2. Intel Chipset Driver
  3. Intel(R) Management Engine Components Installer Driver
  4. Intel USB 3.0 eXtensible Host Controller Driver
  5. Realtek ALC269 High-Definition Audio Driver
  6. AMD Radeon HD7470/7570/6670 Graphics Driver
  7. Intel 825xx 10/100/1000 Ethernet Network Drivers

10 Diamond
11381

Glad it's working...but...ummm...did you load Desktop System Software before the chipset driver?

And yes, order matters. :emotion-5:

Ron

  Forum Member since 2004
  I am not a Dell employee

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11381

Ron,

I did not load Desktop System Software.  I did not see that anywhere in the download list.

Is it needed, and if so, where can it be downloaded?

Thanks again.

10 Diamond
11381

Your bad. I told you to install DSS first, ahead of the chipset in my very first post here. :emotion-4:

Download it to your desktop and reboot in Safe Mode (reboot and press F8). When you get to the desktop in Safe Mode, double-click on the DSS file. You probably won't see anything happen, but wait a few seconds and then reboot normally.

EDIT: Some versions of DSS self-install. Others just may unzip but not install after you click the desktop file. So be sure to note the folder name where it unzips and then migrate there and click on setup.exe to install it.

And as it says on that page:

If you are reinstalling the operating system, it is important that this software be installed first.

Ron

  Forum Member since 2004
  I am not a Dell employee

2 Bronze
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11381

Yep, my bad.  I looked right past it on your post and just looked at the numbered items.

Since I have everything loaded and it appears to be working great, is there any particular issue that I should see by not loading it?  Performance and response seems greate and no stability issues that I see.

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