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34763
March 28th, 2016 14:00
P2412hb wont turn on issues
Display wont turn on connected to lenovo t450 laptop, also had issues on desktop pc with this monitor.
1. Disconnected all leads and held power button down for 15+ seconds.
2. Reconnect Power lead.
- Power button goes blue
- The initial Dell splash screen appears on screen for less than a second.
- Screen goes blank.
- Power button stays blue
3. Press any of the control buttons
- Nothing happens
4. Disconnect Monitor
5. Connect Monitor to switched on PC with logged in Windows using DVI.
6. Connect power cord
- Power button goes blue
- The initial Dell splash screen appears on screen for less than a second.
- Screen goes blank.
- Power button stays blue
possible replace the monitor board? part number where to purchase?
Any help would be apprecitated
RoHe
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March 28th, 2016 18:00
Always include the version of Windows in your posts.
Don't see a p2412hb monitor listed. Is that the correct model number? I only see a p2412h and p2412hf -both in the same manual.
Is this something new or always been a problem?
Do you have to set the monitor via its On-Screen-Display (OSD) to use DVI input, instead of VGA?
Both the 2412h and 2412hf have built-in diagnostics. Have you run those? These 2 monitors support : Windows XP (32 and 64 bits), Vista (32 and 64 bits), Windows 7 (32 and 64 bits), so they may or not work with Win 10.
Read the part in the manual about "If you are using a non-Dell computer (portable or desktop)" in the 2414h/hf manual too.
RoHe
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March 28th, 2016 18:00
BTW: the h and hf monitors each have their own drivers for Windows. Did you install the correct driver for whichever monitor and version of Windows you're running?
Be sure to select the right OS before downloading any drivers.
odelljw
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March 29th, 2016 08:00
I have the p2412h drivers loaded the current OS running is windows 7 and the dell tag on the monitor for the model is a p2412Hb. I have 3 of there unit which the other ones are working fine.
RoHe
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March 29th, 2016 15:00
If you swap one of the other monitors does that other one work with this PC?
I think Dell monitors have a 3-year warranty, so if your warranty is still good, contact Dell Tech Support for assistance.
Not sure it's worth even trying to fix a bum monitor, assuming you could get the parts...