altravista
1 Copper

Perc H310 no Hard Drive detected or disk controller not supported

Hi everyone.

I got 2 dell precision t7600 with the same problem when i reboot the system and do the diagnostic. It tell me " No hard drive detected or disk controller not supported ".

I try to call dell but they do not help me..........

The only thing that they said is reinstall windows but when  i try the WS do not recognize any HD so i cannot reinstall the OS.

I try check all the HD connection, Changing HD but... nothing happen.

someone got the same problem or know the solution?

Thanks.

Alessandro

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13 Replies
Moderator
Moderator

RE: Perc H310 no Hard Drive detected or disk controller not supported

Hi altravista,

It seems like the hard drive is faulty you may have to replace it.

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altravista
1 Copper

RE: Perc H310 no Hard Drive detected or disk controller not supported

Hi,

As i sad I have already replace it and nothing change. And the same problem with 2 different WS ?

The WS have mirror raid so 4 HD that are faulty?

And an other thing is that if i let the 2 WS start it's works fine. But for  the second one that I boughtless than a month ago ) i  need a windows reinstallation because it completly block when i plug an usb pendrive.I try several different USB pendrive in all the usb slot. Same problem

And of course i want that the other WS recognize my HD because if i need i want to reistall my operating system with no problem. I think Should be normal that the system recognize the HD.

I think that maybe is a problem of your drivers or somthing like this.

I see that i'm not the only one with this really annoying problem: http://en.community.dell.com/support-forums/desktop/f/3514/t/19508873.aspx

Thanks for the reply.

Alessandro

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Moderator
Moderator

RE: Perc H310 no Hard Drive detected or disk controller not supported

Hi Alessandro,

Please download and install the storage controller driver during OS reinstallation and check if it fixes the issue. Please enter your service tag # on the link below, select the OS, then download the storage controller driver listed from storage controller onto the system and install it.

Please let me know if this helps.

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altravista
1 Copper

RE: Perc H310 no Hard Drive detected or disk controller not supported

hello, I had already done this test and nothing changes.

i Will retry as soon as possible.

Thanks

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Moderator
Moderator

RE: Perc H310 no Hard Drive detected or disk controller not supported

Hi Alessandro,

Please let us know if the issue is fixed by installing the storage controller during the operating system reinstallation.

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altravista
1 Copper

RE: Perc H310 no Hard Drive detected or disk controller not supported

Hi ravi,

as i told you nothing change installing the driver during Installation. Windows do not find an HD for the installation. And your startup diagnostic do not recognize it as before.

I don't know what can i do.

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speedstep
6 Thallium

RE: Perc H310 no Hard Drive detected or disk controller not supported

You Require F6 drivers for windows.

Windows does not support the controller natively.

You have to install IN ATA mode not AHCI mode then add drivers.

This package provides the driver for Intel C600 SCU Storage Controller and is supported on Precision T series running the following Windows Operating system Windows: Vista, Windows 7 and Windows 8 (32/64-bit).

http://downloads.dell.com/FOLDER01066332M/3/RSTe_f6_X5W2D_A02_ZPE.exe

http://downloads.dell.com/FOLDER00575801M/8/DRVR_SAS_PERC_MSM-DV6JF_setup_ZPE.exe

F6 install.  Otherwise you get STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4)

Systems Precision T3600 ,T5600 , T7600

INACCESSIBLE_BOOT_DEVICE

 


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altravista
1 Copper

RE: Perc H310 no Hard Drive detected or disk controller not supported

Hi, Let me know if i understand.

I need to restart and set in bios ATA mode for the HD.

Restart and install the driver ?

What is F6 install ?

Thanks Alessandro

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speedstep
6 Thallium

RE: Perc H310 no Hard Drive detected or disk controller not supported

F6 Drivers Apply to windows only.

http://www.intel.com/support/chipsets/imsm/sb/CS-029979.htm

General information

Troubleshooting

Related Topics:
Microsoft* Knowledge Base article: Limited OEM driver support is available with F6...*

This applies to:

Intel® Rapid Storage Technology (Intel® RST)

http://support.microsoft.com/kb/916196

You press F6 to install mass storage drivers during the Windows installation process.

http://support.microsoft.com/kb/922976

Linux modprobe is something else entirely.

H310, H710, H710P, H810

http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=M20VR

This is the driver for the following PowerEdge Expandable RAID Controllers:
 
    PERC H310 Adapter
    PERC H310 Mini Monolithic
    PERC H310 Mini Blades
    PERC H310 Embedded
    PERC H710 Adapter
    PERC H710 Mini Monolithic
    PERC H710 Mini Blades
    PERC H710P Adapter
    PERC H710P Mini Monolithic
    PERC H710P Mini Blades
    PERC H810 Adapter

 

After you use the BIOS setup of a Windows 7-based computer or a Windows Vista-based computer to change the Serial Advanced Technology Attachment (SATA) mode of the boot drive to use either the Advanced Host Controller Interface (AHCI) specification or redundant array of independent disks (RAID) features, you receive the following error message when the computer is restarted: 
STOP 0x0000007B INACCESSABLE_BOOT_DEVICE

This issue occurs if the disk driver in Windows 7 or Windows Vista is disabled. This driver must be enabled before you change the SATA/RAID mode of the boot drive.

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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