Unsolved
This post is more than 5 years old
1 Message
0
10382
April 7th, 2005 02:00
SEVERE problem /w mouse and keyboard after Win XP upgrade - HELP please!
Hello all. I decided to upgrade my Dell Dimension XPS T700R PC to Windows XP from Windows 98. Setup went smoothly, but when Windows booted for the first time, I had no keyboard/mouse. There's a cursor on the screen, but when I move the mouse, it dosen't move. It also won't click. The keyboard won't accept anything, even the "num lock" light won't come on.
I thought, "hmm, must be a keyboard and mouse problem." I tried three different ones and all for naught. I thought, "hmm, must be a ps/2 port problem." I tried to plug my kb/mouse into a USB to PS/2 adaptor so I could plug them into a different port. No good. I then proceeded to hook up an old hard drive with 98 left over on it from a three year old upgrade and see if the ports/keyboard/mouse still worked. Sure enough, all was well.
Then, I decided to reload XP, this time doing a fresh install. I formatted the hard drive, all to no avail. I did a full format, and it still didn't work.
So, I decided to format the drive and reload Windows 98, just to see if the keyboard/mouse just didn't "like" that particular drive. Sure enough, the kb/mouse worked just fine under 98. Then, I ugraded to XP. No go. I am at the end of my rope, I've been building computers for five years and have done everything I know to do.
I tried Microsoft tech support, and explained to them that I could enter no system commands. They then proceeded to tell me to go to Windows Update, which required a mouse and keyboard. So THAT was no help. It could be a driver problem, but how can I fix it if I have no system input?
So I came to the Dell forums.
One side note, if it helps - on the keyboard, when XP is loading, the "num lock" light is on, but at a certain point when it's booting, all three lights, "num lock, caps lock, and scroll lock" all briefly go on, and then all of them go off. I can't turn any of them on again, or enter any system commands. Is Windows XP cutting off power to them for some bizzare reason? We have three computers - I own two (a desktop and laptop) and we have a family computer. The family computer is the one that's acting up. I use XP on the other two, with no problems.
One final note before any of y'all respond - I can at this point enter NO system commands. I cannot run Windows Update, I cannot change drivers, or anything. It's sure a tough problem - at least I can reformat and use 98 if all else fails. Hope someone a lot smarter than me is reading this!
Signing off from Kansas,
KansasJman
I thought, "hmm, must be a keyboard and mouse problem." I tried three different ones and all for naught. I thought, "hmm, must be a ps/2 port problem." I tried to plug my kb/mouse into a USB to PS/2 adaptor so I could plug them into a different port. No good. I then proceeded to hook up an old hard drive with 98 left over on it from a three year old upgrade and see if the ports/keyboard/mouse still worked. Sure enough, all was well.
Then, I decided to reload XP, this time doing a fresh install. I formatted the hard drive, all to no avail. I did a full format, and it still didn't work.
So, I decided to format the drive and reload Windows 98, just to see if the keyboard/mouse just didn't "like" that particular drive. Sure enough, the kb/mouse worked just fine under 98. Then, I ugraded to XP. No go. I am at the end of my rope, I've been building computers for five years and have done everything I know to do.
I tried Microsoft tech support, and explained to them that I could enter no system commands. They then proceeded to tell me to go to Windows Update, which required a mouse and keyboard. So THAT was no help. It could be a driver problem, but how can I fix it if I have no system input?
So I came to the Dell forums.
One side note, if it helps - on the keyboard, when XP is loading, the "num lock" light is on, but at a certain point when it's booting, all three lights, "num lock, caps lock, and scroll lock" all briefly go on, and then all of them go off. I can't turn any of them on again, or enter any system commands. Is Windows XP cutting off power to them for some bizzare reason? We have three computers - I own two (a desktop and laptop) and we have a family computer. The family computer is the one that's acting up. I use XP on the other two, with no problems.
One final note before any of y'all respond - I can at this point enter NO system commands. I cannot run Windows Update, I cannot change drivers, or anything. It's sure a tough problem - at least I can reformat and use 98 if all else fails. Hope someone a lot smarter than me is reading this!
Signing off from Kansas,
KansasJman
No Events found!
crysta399
1 Message
0
April 7th, 2005 20:00
Sadly, I can't help you but you made me day!
The EXACT same thing happened with my 8200 last night. Nothing is working -its word for word exactly as you described. But I wasn't even doing anything new- I just started the computer-no change in programs-nothing out of the ordinary.
If anyone can help, please do, I need my computer :)
jalba
5 Posts
0
April 17th, 2005 18:00
My problem is exactly as you explain, except I am trying to install Windows 2000 Pro on a Dell Dimension XPS T600 (IMER0). It came with Win 98.
It's a strange one, I too have tried everything. I reckon it could be a motherboard incompatability issue. I might need a driver update to manually put on the boot disks or a BIOS update (currently A08).
Let's see if anyone out there has got this to work.
Regards,
Jalba.
jalba
5 Posts
0
April 20th, 2005 09:00
No response at all from Dell to any of the posts. That worries me.
It looks like I'll have to buy a new computer, and it might not be Dell as you can't upgrade them!
Regards,
Jalba.
bgood05
1 Message
0
May 6th, 2005 17:00
I don't know if you have since solved the keyboard mouse issue, but I had the same problem on a XPS T450 going from Windows 98 to Windows 2000. After downloading and installing the latest flash bios (A11 for this machine), keyboard and mouse are now working.