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revmmg

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36585

July 8th, 2013 10:00

Sk-8115 keyboard

I disconnected my keyboard to rearrange my desk and now the keyboard does not work. It is acknowledged as present by the computer, but keyboard input is not accepted in any software. I've tried wordprocessing and internet and nothing happens. The keyboard has a green light and is listed in the hardware present, but no input. Standard USB plug, did I put it in the wrong place? Computer has been restarted with keyboard in various locations and the same response. I did the same with the mouse and it works fine. Help! I'm doing this from a colleague's computer.

DELL-Sundeep B

874 Posts

July 8th, 2013 10:00

Hi revmmg,

Please share if the keyboard responds when you press CapsLock, NumLock or ScrollLock keys. As the issue started when you disconnected the keyboard, I would suggest you to drain out the residual power from the system by following steps below :

  • Power Off the computer.
  • Disconnect all the cables and peripheral devices (printer,flash drives etc) from the computer
  • Press and hold the power button for 4-5 seconds so as to drain the residual power from the computer.
  • Connect all the cables to the computer again and try to power on the computer.

If the issue persists, you may try the following steps :

  • You may try to connect the USB keyboard onto a different USB port on the computer.
  • You may try the front USB ports on the system as well.
  • You may also try booting into safe mode. For booting the system in Safe Mode, you may refer to Microsoft article Here. 

If the issue persists, You may try connecting your keyboard to a good known system to isolate if its an issue with the keyboard or system.

Hope this helps.

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