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43532
January 10th, 2013 15:00
Windows Explorer crashing when putting files on discs
Hello everyone I have a problem that I simply cannot figure out how to solve by myself. I make videos on a daily basis and because of this I cannot keep videos on my computer. So for years I have always just taken one day to put all of my published/finalized videos onto discs. With this method I never had a problem. Recently though I had got new discs and a problem developed. The discs I was using and had no problems with were Maxell DVD-Rs. I would format the disc and then drag and drop what videos of mine I wanted on it. After I ran out of the Maxells I had got a stack of Polaroid DVD-Rs. Like before, I formatted,dragged and dropped and it would show the status of the transfer, only with these new discs in the middle of the process Windows Explorer stops responding and I have to restart it. After it restarts my windows that were open for transferring files to the disc are no longer opened. So I dont know what made it on the disc or if they are even complete because opening the disc to check makes Win Explorer act up again. Now around this time my disc drive was also acting up. I had replaced a belt because it no longer wanted to open and it sounded like the motors bearings were shot. Then it finally just quit working. Thinking that the drive may have been the root of this problem all along I got a brand new disc drive. After installing it and attempting to put my videos on the Polaroids discs again Windows Explorer stopped responding again. At this point I thought maybe it was the Polaroid discs. SO I went and bought the exact discs I used when everything was working fine,but now even with the Maxells like I used before Windows Explorer still stops responding when I attempt to put files on discs.
My PC is a Dell 540s Slim 6GB RAM
The videos I am dealing with are mostly HD
The error that I get with Windows Explorer is this:
"Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: StackHash_ea5b
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: ea5b
Additional Information 2: 00d9c5c56eb174510001c82caf7252f8
Additional Information 3: ea5b
Additional Information 4: 00d9c5c56eb174510001c82caf7252f8"
Any help with this would truly be appreciated. My video files are adding up and they have no wheres to go. Any questions please ask away.


RoHe
12 Elder
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45.2K Posts
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January 10th, 2013 18:00
Might be a Windows problem, rather than DVD issue. Scanned thoroughly for malware lately?
What version of Windows? If you have a Windows Reinstallation CD/DVD with the exact, same version of the OS (including Service Packs) that's on the hard drive, you could try running a system file check (sfc). (Directions are slightly different if this is XP.)
Insert the Windows disk if requested. sfc may take a long time, so be patient. sfc also doesn't say anything when it finishes so just reboot and see if that helps. If not, you may need to run a Repair of Windows.
BTW: I've recently had a nasty experience with Memorex 8x dual layer DVDs too. They fail when I try to access files written on the disks and Windows freezes. Wasted 8 of the 10 I tried so far.
Smellslike1974
7 Posts
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January 11th, 2013 06:00
Yes I have scanned for malware and everything is clean. I have Windows Vista Home Premium. I did the scan and it said "Windows Resource protection did not find any integrity violations". I'll restart right now.
RoHe
12 Elder
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January 11th, 2013 11:00
If the problem persists, you might try using DVD burning software instead of drag/drop to create your disks. There are a number of free apps available.
Some antiviral software (eg, Avast) has been known to cause drag/drop freezes with Vista, so you also might try disabling your antiviral/antimalware suite and then try to create a disk. If that helps, you may need to reinstall the antiviral/antimalware suite or try a different one. There are lots of free ones, eg Microsoft Security Essentials etc. But be sure to reenable it before you forget and go on line. :emotion-5:
Smellslike1974
7 Posts
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January 11th, 2013 13:00
Well I disabled Avast and tried opening a disc and it still does it. I'm not sure if this will help but before the problems started when the cd would format it would take at least a half an hour. Now with these problems occurring when i format a cd it takes less then 20 seconds. I'm starting to think that windows is formatting my discs wrong which is causing the issues when I attempt to do anything with them. I will try and download a program. My new disc drive also came with some programs i may be able to use. i am also going to see if there are any bugged updates i need to remove.
RoHe
12 Elder
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January 11th, 2013 17:00
You've confused me. You started out talking about DVD-R now you're saying "CD".
Can you try to format a blank disk from this same batch on a different PC to see if this is a problem with the media, the software or the new drive?
Are you sure the new drive uses the same type media as the old one?
Smellslike1974
7 Posts
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January 11th, 2013 19:00
Sorry,yeah they are DVD Rs i just have a habit of calling discs cds. Try using another computer tomorrow.
Enilder
2 Posts
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January 11th, 2013 22:00
As a rule of thumb. NEVER use windows explorer. The only time it comes in handy is downloading something like chrome or firefox.
Smellslike1974
7 Posts
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January 12th, 2013 05:00
I am aware of that but its besides the point. Windows Explorer and Internet Explorer are two different things.
Smellslike1974
7 Posts
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January 14th, 2013 08:00
Well I tried opening the discs I have attempted to burn on another computer and they opened fine. No problems whatsoever. Although it doesn't show the videos I tried to place on them most likely because the problem occurs during burning process. So the discs are probably messed up. The other computer I used was an emachine from early 2000s with a sort of newer drive. The new drive I got for my studio is the same media as the old one,maybe even better. I figured for now I would just use my other comp and my newe disc drive to put my videos on discs(DVD Rs) but the emachine doesn't have sata connections and also doesn't have sd card ports for transferring my files. I am getting so aggravated with this. i also joined a vista forum and placed my problem there.Hopefully I can get this fix. I'm sure other people are dealing with this as well.
rdunnill
8 Professor
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January 14th, 2013 09:00
You might consider upgrading to Windows 8, which is available for $40 through the Microsoft store. Clean-install, don't upgrade, and I suspect your problem will go away.
Smellslike1974
7 Posts
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January 14th, 2013 10:00
I so want to but I have no way of backing up files besides using discs.haha! At the moment I am trying a different method. I took all of my video that need to be burn and dropped then into the default sample movies folder. Now I am using windows Media Player to burn the videos to disc. It just ejected...SUCCESS! But yes rdunnill I am considering it very much.thankyou for the help everyone! Hopefully this works for now on.
RoHe
12 Elder
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January 14th, 2013 10:00
Glad to hear you found a way around the problem. If Media Player is working, there's probably an issue with the Drag/Drop function that might be be fixed if you Repair Vista.
osprey4
6 Operator
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34.2K Posts
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January 14th, 2013 12:00
Hi Smellslike1974,
When you format the disc and drag and drop files, you are using the Live File System (LFS). I recommend Mastered for best performance and compatibility.
Just a note that Maxell, like a lot of other media companies, no longer manufacture their own discs. Some of their discs are junk just like Memorex. The only way to know is to check with DVD Identifier. I recommend you avoid discs made by manufacturers such as CMC and Ritek. If you find one of these, I'd return the entire stack to the store.